Lead Water Restoration Technician
Chicago, IL
OVERVIEW:

• The Lead Certified Water Restoration Technicians will lead the production department in completing water mitigation projects in a professional and timely manner. Lead Water Technicians will be available 24/7 and 365 days a year, unless previously scheduled time off. This position is an AT WILL.

EXAMPLES OF ESSENTIAL FUNCTIONS:

• Lead water damage projects, carpet cleaning/floor cleaning projects, and Fire and Smoke damage projects.
• Extract water from flooded structures using commercial extraction equipment.
• Lead job site production to include water extraction, demolition, use of hand tools, power tools, general cleanup, equipment maintenance, facility maintenance, moving of goods and supplies through warehouse production process, etc.
• Assist in determining the most effective way to dry the affected materials.
• Conduct demolition after fire, water/flood, mold, or storm damages.
• Remove carpets, carpet pads, drywall, and insulation.
• Submit samples of removed materials to ITEL, as required by the insurance company.
• Haul debris from jobsite to truck as well as moving customer contents away from work area as needed.
• Monitor moisture levels on the job site and enter data into Moisture Mapper.
• Set, move, and monitor humidifiers, air movers, air scrubbers and other equipment to job site.
• Set up negative air in affected work areas for containment.
• Efficiently and effectively installing containment.
• Handle water extraction and removal of water damaged materials.
• Lead staff in job performance, coaching in performance issues and input regarding evaluations.
• Communicate a positive image of the company to the entire staff and customers.
• Apply all safety rules and regulations and prevent work hazards.
• Other duties as assigned.

ABILITY TO:

• Lead a team with strict deadlines.
• Detect wet structural surfaces as well as affected contents.
• Keep complete and accurate job files and lead the project.
• Problem solve and analytically solve unexpected problems stemming from the disaster.
• Brief the customer on your lead role, how the process will proceed and answer any questions.
• Work in a fast but efficient work environment.

• Handle crisis management as situations occur.
• Assist in problem solving and in making this a more effective organization.
• Work on call and in all emergency situations as needed.
• Demonstrate general mathematical and data entry skills.
• Demonstrate strong verbal and written communication skills including read and write the English language.
• Generate information within a reasonable time frame with accuracy and efficiency.
• Manage details of multiple projects in an efficient and organized method.
• Manage professional and timely contact with clients, employees, and vendors.
• Produce work in a timely, budgeted, scheduled and profitable manner for the Company.
• Apply safety procedures and principles on a daily basis and protect yourself and others from injury.

KNOWLEDGE OF:

• Leading the inspection process and hand tools used on water damage.
• Leading production work and proficient in time management.
• Specialty training in drying science.
• Protocols standards for water restoration.
• Upholstery cleaning skills and spotting skills.

• Industry software and platforms such as: Xactimate, Contractor Connection, PSA, Code Blue, Moisture Mapper, and other similar programs.
• Cooperation and respect for others. Working in a close office environment and working with others to respect ideas and opinions.
• Developing and presenting creative solutions.
• Laws, rules, and regulations that govern the areas of your job, the restoration industry including but not limited to your scope of work.
• Industry knowledge and the ability to seek knowledge if new to the industry.
• The Company ethics, image, and goals and how they shall be reflected in the day-to-day job duties of you and your staff.
• All policies and procedures of the Company, ability to apply and understand.
• OSHA safety regulations of the industry and provide an active role in monitoring the safety of yourself and other team members.
• Training and developing the skills of team members.
• Timekeeping, scheduling, and general pay procedures for employees.

EDUCATION AND EXPERIENCE:

• At least 6 months of experience leading staff on projects.
• High School Diploma or equivalent
• 3 years of restoration experience
• Carpentry and mechanical experience and skills a plus

LICENSE AND SPECIAL REQUIREMENTS

• Valid State driver's license.
• WRT certification.

PHYSICAL DEMANDS:

• Employees will be working with cleaning, deodorization, and antimicrobial products on a daily basis. Gloves, respirators, and splash goggles will be used every day while working on water loss. Climbing ladders and work in high places. The workspaces can contain residue, mold, mildew, contaminated water, or unsanitary conditions. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects, up to 75 pounds, necessary to perform job functions.

WORKING CONDITIONS:

• Due to the nature of the work, often the job sites will be dirty, possibly cold, or wet and sometimes unsanitary. Employees are required to wear protective gear as necessary and most working hours. The work is sometimes strenuous. Technicians must carefully follow safety precautions because working in damaged buildings leaves them vulnerable, particularly following natural disasters, for example. Also, disaster areas often lack resources and comfortable areas in which to rest. All attempts will be made to accommodate requests of workers exposed to these conditions. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

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