Hotels done differently. It’s not just a slogan, it is who we are in everything we do. We believe in the power of People, Place, and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates’ pride in who they are, where they live and who we serve. 

The Pontchartrain is a quintessential neighborhood establishment in the Garden District of New Orleans. The rich history of old French New Orleans is reflected throughout the hotel in its architecture, design and service.

The hotel has been thoughtfully restored to maintain a historic feel while imparting a sense of modern comfort and style throughout the 106 rooms and suites that will reflect the unique personality of today’s New Orleans and the Garden District.

The Pontchartrain hotel is managed by Aparium Hotel Group which was founded in 2011, driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing disparate forces together in bustling, smaller markets.

Your past experiences have led you to understand that there is an art science to the how and what a hospitality operation professional is responsible for. You delight in the smiles you share and the positive experiences that you create. You feel comfortable when things get busy, and you must make smart, in-the-moment decisions, as it is just natural for you to do so. Above all, it is your mission to spread joy to all you encounter when ensuring kitchen is tight and spotless clean. You are energized through your own self-awareness to ensure we collectively collaborate to have the Front Desk experience one of a kind. This individual also oversees the night audit operation to ensure closing of the night is done properly and accurately.
THE ROLE
The Night Auditor role is not a front desk receptionist hiding behind a desk, generating paperwork, and swiping credit cards. At the Pontchartrain Hotel, the Night Auditor owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest’s visit special is missed. You are an exquisite host, just as comfortable arranging the details of a surprise proposal, as they are giving a hotel tour to a curious neighbor or maneuvering a bell cart. The Night Auditor knows the ins and outs of both the hotel and the surrounding community, and with a gracious demeanor and warm presence makes every guest entering the lobby feel at ease, knowing that they have selected the right place. This position turns details and tidbits about guests into recognition and actions that make a stay at Pontchartrain Hotel a personal, one-of-a-kind experience. This individual also oversees the night audit operation to ensure closing of the night is done properly and accurately.

• Posts room charges and taxes to guest accounts.
• Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
• Transfer charges and deposits to master accounts.
• Checks to see that all charges are assigned to the appropriate departments.
• To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system.
• To Verify that all charges posted from the POS Software had reached the correct guest folios and also not missing.
• Verifies all account postings and balances.
• Verifies that room rates are correct and posts those rates to guest accounts.
• Monitors the current status of coupon, discount, and other promotional programs.
• Is able to function as a Front Desk Ambassador especially in terms of check-in and check-out procedures.
• Tracks room revenues, occupancy percentages, and other front office statistics.
• Prepares a summary of cash, check, and credit card activities.
• Summarizes results of operations for management.
• Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.
• Prepare of End of day procedure.
• Follow the End of Day / Night Audit Checklist (Must Read !).
• Must have complete knowledge of emergency procedures.
• Balance the day’s charges, making corrections as necessary.
• Performs wake-up calls.
• Run end of day process in property management software (PMS).
• Understand principles of auditing, balancing, and closing out accounts.
• Knows how to operate PMS and other front office equipment's.
• Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
• Responsible for the Supervision of all Overnight staff (Valet, Engineering and Security).
• Reporting any and all guest issues to Senior Management.
• Completing all incident reports in a timely manner and report up to all required channels.
• Handle all guest issues using the Aparium service basics. 
• Being completely familiar with all emergency procedures and ensuring those procedures are followed in an emergency.

• Must be dependable
• Understand guest service needs and exceed guest expectations by taking advantage of opportunities to add a special touch
• Handle guests’ check-ins/check-outs in accordance with hotel standards in an efficient and friendly manner
• Responsible for interacting with guests in the lobby, while ensuring the area is neat and tidy
• Provide recognition to repeat guests
• Maintain and adhere to hotel policies regarding a cash bank and makes daily deposits with accurate report of receipts daily
• Responsible for the Supervision of all Overnight staff (Valet, Engineering and Security).

• Passion for the people, place, and culture of our community
• Good reading, writing and oral proficiency in the English language
• College degree preferable
• Minimum of 1 year of experience in a Guest Services Supervisory position
• Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals
• Ability to lift to 25 lbs. for handling guest luggage
• Ability to work vary shifts, that may include days, nights, weekends, and holidays