You are:

A skilled Desktop Support Technician, who will be responsible for maintaining and troubleshooting computer-related infrastructure, including video conference equipment, and assisting employees, including our Senior Management Team experiencing IT difficulties.

You will:

• Maintain hardware asset management and recommend laptop Procurement to meet the organization needs.
• Configure workspace as requested.
• Repair, test, image and clean PC’s, laptops, monitors, printers, and other related hardware.
• Manage video conference rooms. Configuration, software updates, hardware issues. Readiness health checks for all major events /meetings.
• Provide support to network team in troubleshooting issues with network hardware, think smart hands and eyes.
• Occasionally support desktop engineering team in imaging and testing new configuration changes.
• Manage mobiles (iOS and Android) hardware assets.
• Co-ordinate with vendors to repair and test hardware.
• Would be outstanding if they have one or multiple OEM certifications.

rYour background:

As a Desktop Support Technician, you have:

• Bachelor’s degree
• 5 years of experience in PC/Laptop build and PC refresh of Windows and Mac laptops.
• Experience in fixing hardware issues related to PC / Laptop and IT accessories.
• Experience in handling Video Conference configuration and troubleshooting with a bonus if performing health checks using Grafana / Dynatrace / Splunk is something you are familiar with.
• Knowledge in Active Directory (ADDS), SCCM, Azure AD, Microsoft Intune, and JAMF Pro.
• Knowledge of security patching, software packaging & deployment and mobile device management.

Candidates must be willing to work onsite in Stamford, Connecticut 5 days a week, with occasional travel to Shelton, Connecticut.

Job Type: Contract

Pay: $21.88 - $24.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Stamford, CT: Relocate before starting work (Required)

Work Location: In person