Job Description

Primary responsibilities include but are not limited to the following :

• Providing desktop (hardware & software troubleshooting) and basic network support for client end-users in both an office environment and in a plant / maufacturing environment.
• Provide meeting room auditing and support hardware break / fix.
• Train on network smart hands and eyes support
• Provide support and resolution for issues involving Hardware / Software, IP phone, WLAN, LAN, Imaging, Data migration, and Xerox support.
• Occassional project work may include PC refresh, Xerox device upgrades, and O365 Migration.
• Responsible for maintenance including server upgrades / replacements when needed
• May be required to work a rotating on-call schedule
• Developed new processes and training for Ordering and Inventory Management
• This person needs to be customer service focused as they may interact with and support with leadership teams at times

Required Experience :

• Strong interpersonal skills and thoughtful and effective communicator
• Excellent analytical and problem-solving skills
• Excellent time management and organization skills
• Strong written and oral communication skills
• Strong experience and understanding of Office O365 Experienced in working with Service-Now platform preferred but not necessary
• Working knowledge / experience preferred
• PC Imaging Tools is a
• Working knowledge / experience with diagnosis and remote control tools.
• Working knowledge / experience with Audio / Visual equipment used in presentation / conference rooms.
• A certification and CCNA

Position Type

Temporary

Hiring in the following location(s) :

Dover, DE

Scheduled Work Days

per client

Scheduled Work Hours

direction

Last updated : 2024-05-15