Location: Kent Campus Hospital

Status: Relief 0 Hours

Shift: As Needed

General Summary:

Under direct supervision, the Desktop Support Technician provides basic technical support of desktop computers, telephones, peripherals, applications, and related technology. The Desktop Support Analyst I will be responsible for device installations and dispositions, following established departmental procedures. More complex or advanced support needs may be referred to a Desktop Support Analyst I or II.

Responsibilities:

1. Installs, configures, and ensures ongoing usability of desktop computers, telephones, peripheral equipment and software within established standards and guidelines a. Includes specification, installation, testing and troubleshooting of computer systems and peripherals
2. Demonstrates excellent customer service and interpersonal skills by utilizing a courteous, timely, and professional approach in dealing with clients and co-workers. a. Follows up with clients on unresolved problems b. Practices reflective listening skills. c. Presents ideas and instructions clearly
3. Works with the Asset Analyst to ensure computer assets are properly handled according to established device disposition procedures.
4. All other duties as assigned within the scope and range of job responsibilities

Required Education, Credential(s) and Experience:

• Education: High School Diploma or GED
  ;
  ; College course work
• Credential(s): ;
• Experience: Required: Any combination of educational experience and/or work experience that require the use of a phone and a computer. Preferred: Prior customer service experience and/or prior computer troubleshooting experience.

Preferred Education, Credential(s) and Experience:

• Education:
• Credential(s):
• Experience:

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