• Provide friendly, professional support via phone, email and on-site walk-ups. • Responds to tickets escalated from Service Desk • Work on break/fix tickets assigned in ticketing system (Service Now) • Create, update, and resolve tickets within SLA hours • Work with Azure AD portal to resolve licensing issues, group memberships, and troubleshoot MDM issues • Enrollment of devices into MDM and troubleshooting MDM issues • Ability to troubleshoot and resolve issues with Windows 7/Windows 10 laptops/desktops/tablets, network/local printers, and manufacturing validated XP machines • Software troubleshooting of applications as well as working with 3rd level/vendor on more complicated issues • Assist with moving of computer equipment for office moves • Deployment and refreshing of laptops/desktops/tablets • Smart hands support for vendors and 3rd level teams to resolve issues as necessary. Provide A/V support: assist end user with getting Zoom/Teams meeting up and running, testing conference rooms on a weekly/monthly basis, troubleshooting issues with meeting/hardware with AV 3rd level team

Job Types: Full-time, Permanent

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Windows: 4 years (Required)
• Help desk: 1 year (Required)

Ability to Relocate:

• Princeton, NJ: Relocate before starting work (Required)

Work Location: In person