SUMMARY:
Under the direct supervisor of the Business Services Director, this position provides general administrative support to the agency utilizing general knowledge of health and human services terminology and processes. Duties include scheduling appointments, conferring with clients, and compiling and recording information for client charts, reports, and outgoing correspondence. DUTIES AND RESPONSIBILITIES:
Essential Duties: These duties represent the typical duties and responsibilities assigned to this position but may not be inclusive of all tasks performed.

• Responsible for comprehensive knowledge of department responsibilities and division programs in order to answer general internal and external customer questions; ascertain the appropriate contact within the department or county, or refer to an outside source in an efficient, professional manner.
• Uses various computer programs and software equipment specific to County and State. 
• Performs general customer service duties including gathering of client demographic, insurance information, and necessary agency processing paperwork.
• Serve as receptionist in a professional and courteous manner.
• Receive, prioritize and disseminate information to proper person or unit.
• Provides general administrative and clerical support services to the agency.
• Maintain clean and organized reception and resource areas.
• Participate as a team member of the Department to improve office efficiency and cooperatively solve problems.
• Adheres to the Department's policy of confidentiality and fulfills the department's mission and purpose.

Supervisory Responsibilities: NoneQUALIFICATIONS:
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Individual must be able to demonstrate aptitude and skills directly related to this position through computerized, standardized pre-employment assessments.

 
 Education/Experience:

1. Requires a high school diploma/GED/HED
2. Associate's Degree in Administrative Assistant, Accounting or related field preferred and/or one to two years' experience in a related position or related field; or an equivalent combination of education and/or experience. Demonstrated ability to work with a computerized data system and to understand and use various computer applications; must be proficient in keyboarding and ten-key applications. Must have applicable experience utilizing office equipment such as PCs, calculators, copy machines, and fax machines.

 
 Competency Requirements:

• Superior Customer Service and Community Relations - Anticipates and strives to meet the needs of both internal and external stakeholders (employees, contracted staff, residents, families, and other internal and external clientele). Delivers high-quality services; is committed to continuous improvement. Communicates/Interacts with members of the public and other key stakeholders in a way that elicits positive response and participation, which on occasion, may include interaction either one-on-one or with several stakeholders at one time to present information and/or represent the facility's interests. 
• Integrity/Honesty - Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct, maintains confidentially, and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
• Accountability - Assumes responsibility for successfully accomplishing work objectives and delivering results, setting high standards of performance for self and others.
• Attention to Detail - Ensures information is complete and accurate; follows up with others to ensure that agreements and commitments have been fulfilled.
• Organizational - Ability to effectively organize and manage work- and work-related activities; ability to multi-task in a fast-paced environment.
• Self-Management - Organizes and plans for task accomplishment in a way that maximizes efficient performance; establishes and adjusts priorities to ensure timely completion of assigned work/fulfill responsibilities.
• Written and Verbal Communication Skills - Recognizes or uses correct grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a brief, clear, and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.
• Leveraging Technology - Demonstrates proficiency in using on-line tools and business applications, creating and maintaining accurate data and communications, including, but not limited to Word, Excel, PowerPoint, and specialized web-based and/or related departmental systems.

 
 Minimum Skills Assessment Requirements: Must be capable of operating a personal computer using standard word processing, spreadsheet, and e-mail software. General internet knowledge as it relates to web-based programs and demonstrated knowledge and skills in operation of transcription and electronic file maintenance.
 ADDITIONAL INFORMATION:
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception. 

 Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.