Description

Client Services Representative

The Client Services Position is an external position for a long-term care pharmacy providing services to skilled nursing facilities and assisted living facilities.

Job Description:

• Identify early warning signs of potential issues and problem-solve
• Conduct customer training to support the roll-out of programs and services
• Educate customers on utilizing key pharmacy programs and technology
• Build relationships with facility administration and staff
• Follow all applicable government regulations including HIPAA
• Other duties as assigned; Job duties may vary depending on business needs
• Single Point of Contact for customers
• Customer Focus Visits
• Medication cart audits
• Medication Room Audits
• Medication cycle fill checks

Physical Demands:

• May sit, stand, stoop, bend, and walk intermittently during the day.
• May sit or stand seven (7) to ten (10) hours per day.
• May be necessary to work extended hours as needed.
• Finger dexterity to operate office equipment required.
• May need to lift up to twenty-five (25) pounds on occasion.
• Visual acuity to see and read fine prints.
• Specific vision abilities required by this role include close vision, color vision and the ability to adjust focus.
• Must be able to hear normal voice sounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role.

Qualifications

Qualifications:

• Registered Pharmacy Technician or Med Tech Certificate
• High School Diploma or equivalent
• At least two years experience in customer-facing positions
• Exceptional interpersonal skills using advanced verbal and written communications
• Strong problem solving and organization skills
• Experience using Microsoft Word, Excel, Power Point, and Outlook
• Ability to read, write, speak and understand the English language
• Must be willing to travel, including overnight
• Use of personal vehicle required ( mileage reimbursement)

PHYSICAL DEMANDS

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job:

• May sit or stand seven (7) to ten (10) hours per day
• The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, crouch, walk, crawl intermittently
• May be necessary to work extended hours as needed
• May lift and/or move up to 50 pounds
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role

HOLIDAY & PTO POLICY

We provide qualifying full-time employees with 23 PTO (Paid Time Off) days annually. PTO is used for holidays, vacation, sick leave, and personal leave.

Please note we are a long-term care pharmacy open 24 hours a day, 7 days a week. And schedules may change as determined by the needs of the business.

BENEFITS – for full-time employees

• Medical, Dental, Vision, and Life Insurance.
• 401K (available for Part Time & Full Time EEs)
• Short-term and Long-term disability insurance
• Tuition reimbursement
• Personal Time Off (PTO)
• Competitive pay with annual performance reviews and merit-based raises
• Career growth potential
• Annual on-site voluntary Flu Vaccines
• Employee referral bonus program