Senior Manager, Operations
Springboro, OH

Summary:

The successful candidate will oversee the day to operations related to all installation, service work, warehouse, as well as sales fulfillment. Works with Regional GM and functional leaders to ensure a successful integration of system operations and maintains cultural and business objectives thereafter. Position is responsible for the profit and loss performance of the system.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

• Management responsibility for the day-to-day operations of the system(s) including financial, technical, franchise relations, vehicles, customer relations and local customer service
• Provides leadership and direction to local staff, including but not limited to hiring, disciplining, motivating and assessing management performance, and identifying developmental needs and solutions
• Works in conjunction with the Regional GM to establish the strategic development and tactical execution of the business plan including short term and long-term objectives for the system including expense and operational capital budget
• Reviews key performance indicator reports and financial statements to determine performance against objectives and then revises objectives and establishes action plans to meet objectives
• Works in conjunction with the Regional GM with planning, developing and execution of financial strategies, staffing strategies and public relations strategies that support business objectives
• Insures adherence to accounting procedures at local levels (cash controls, accounts payable, inventory, etc.)
• Interacts with public officials, government officials and other legal or industry representatives on behalf of the Company
• Implements and represents corporate policies and procedures
• Investigate methods and procedures to better monitor our network and respond to issues
• Act as the liaison between the technical team and internal customers such as Marketing, Sales, Tech Ops, NOC, and Customer Care
• Communicates effectively with customers, management, employees and installation and service partners (contractors)
• Provide after-hours technical support and technical troubleshooting including providing proper escalation to corporate personnel
• Participates in prompt resolution of escalated work orders
• Performs other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

Bachelor’s degree (B.S.) from four-year college or university and seven to ten years of related experience including two years of operations management or equivalent combination of education and experience.

Experience/Skills Needed:

• Ability to define problems, collect data, analyze data, establish facts, and draw valid conclusions
• Ability to handle confidential material and information
• Individual must be organized, able to multi-task under pressure.
• Must be able to read, write and speak English, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Demonstrated understanding of all aspects of service provider networks
• Ability to work with a diverse group of dedicated professionals
• Understand and interpret data from various reports regarding network stability

Computer Skills:

• MS Office software, business or general ledger software, Internet, email, and database software as required.
• Knowledge with SalesForce and Tableau helpful

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is:

• Regularly required to talk and hear
• Frequently required to sit, stand, bend at the knees and waist, and walk
• Required to use hands to type, handle objects and paperwork
• Required to reach and hold on to items at chest level or reach above the shoulder
• Required to use close vision and be able to focus
• The employee generally works in an indoor office environment; attendance at evening or weekend company functions and events and/or public relations functions and events is expected
• Some travel may be required

Benefits:

• Medical (3 plans to choose from), Dental and Vision
• Short Term Disability
• Flexible Spending Accounts
• Company Paid Life as well as Voluntary policies
• 401(k) with generous company match
• Paid Time Off
• Share the Care Paid Time Off
• Paid Holidays
• Uniform/Boot allowance *Applicable by Position*
• Cell Phone Allowance *Applicable by Position*
• Career Progression Opportunities
• Discounted Broadband Services *Where Applicable*