Drop Coordinator
Stanton, MI

Summary:

Drop Coordinators role is to ensure all drop burys are completed in accordance with company goals and objectives. Works with the local markets to coordinate in-house crews and contractors to complete all fiber drops, road bores and splicing required to assure customer is ready for their scheduled install date. Keep up-to-date trackers and reports for daily accurate and timely information.

Duties and Responsibilities:

• All pending drops have a pending drop order in the billing system
• All drop orders are completed on or before the scheduled completion date
• Ensure that all drops are buried in accordance with the company guidelines
• Work with the markets to ensure any drop in jeopardy will be completed by the scheduled date, if not contact the customer and update them on the new date
• Where appropriate update mapping software with drop information
• Map & Miss Dig new orders to the appropriate type of installation required
• Assign work to contractors (map and customer information)
• Coordinate with the necessary team members if something requires expedited attention
• Submit and store permits for any drops and road bores for an installation
• Update tracker sheets when necessary for weekly and monthly reporting
• Ability to work with Operations Managers & Field Supervisors at multiple locations to resolve scheduling conflict and other issues as needed to provide
• Work with the markets in other states to ensure all underground drops are buried on or before the scheduled dates
• If a date is not going to be made contact the customer with the updated schedule
• Providing accurate and effective information where needed to all drop activities

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• High School Diploma or equivalent required
• At least two (2) years of work experience. Previous customer service and/or call center experience preferred
• Similar experience with broadband/telecommunications industry is a plus
• Prior experience helpful but not necessary using various operating systems such as Omnia360, Salesforce and VETRO fiber design platform
• Past role that involved oversight of multiple ongoing activities in various stages of progression
• Other experience that align with primary/core responsibilities as defined above

Core Competencies:

• Analytical: Synthesizes complex or diverse information, and collects and researches data
• Design: Demonstrates attention to detail
• Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully
• Interpersonal Skills: Focuses on solving conflict; not blaming; maintains confidentiality
• Oral Communication: Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret written information
• Microsoft proficient with heavy emphasis on Excel spreadsheet skillset
• Data Integrity: Responsible for data accuracy and audit of other resource inputs
• Process oriented
• Quality focused
• Highly organized

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to use close vision, peripheral vision and adjust focus
• Ability to drive Company vehicles in a safe manner

Benefits:

• Medical (3 plans to choose from), Dental and Vision
• Short Term Disability
• Flexible Spending Accounts
• Company Paid Life as well as Voluntary policies
• 401(k) with generous company match
• Paid Time Off
• Share the Care Paid Time Off
• Paid Holidays
• Cell Phone Allowance *Applicable by Position*
• Career Progression Opportunities
• Discounted Broadband Services *Where Applicable*