3 Customer Care Representative Jobs in Bristol, VA
Point Broadband is Hiring a Customer Care Representative Near Bristol, VA
Bristol, VA
Summary:
The Customer Care Representative reports to the Manager of Customer Care. You will learn and develop the skills that it takes to serve our customers and community well. It starts by confirming appointments, following up to ensure excellence and professionalism, setting the customer up for success with billing and their customer portal. The position is full-time.
Duties and Responsibilities:
- Guide customers through their billing changes during acquisitions or transitions. Reviewing account information, service plan including pricing, installation fee, and equipment needed for the installation for accuracy.
- Resolve billing issues quickly and efficiently, through phone calls, email, and chat.
- Walking the customer through our billing cycle, auto pay, paperless billing, customer portal, and taking their first payment.
- Call customers with outstanding debts to collect overdue payments and update account notes for collection efforts.
- Process collections in a courteous and professional manner.
- Complete install tickets in the morning and throughout the day to aid in accuracy for billing and inventory.
- Setting up a new customer, answering questions, or making changes to the customers' billing or services.
- Consistent work in Excel, SONAR, and project management software/database.
- Review construction drawings in SONAR for new account setup.
- Work alongside peers, leaders, and other departments, learning and sharing ideas, while serving customers and providing resolutions to issues.
- High School diploma or GED.
- Above average understanding of Internet and/or wireless technology.
- Strong analytical skills with the ability to read, follow instructions, communicate, and document clearly.
- Learn new processes and skills, grow knowledgeable of systems, and develop proficiency in our company values, organizational requirements, and competencies, needed to thrive in your role.
- Stationary position for 8-10 hours. Flexibility to work occasional nights, weekends, and holidays.
- Other duties needed to help drive to our vision, fulfill our mission, and abide by our organization's values.
- Medical (3 plans to choose from), Dental and Vision
- Short Term Disability
- Flexible Spending Accounts
- Company Paid Life as well as Voluntary policies
- 401(k) with generous company match
- Paid Time Off
- Share the Care Paid Time Off
- Paid Holidays
- Uniform/Boot allowance *Applicable by Position*
- Cell Phone Allowance *Applicable by Position*
- Career Progression Opportunities
- Discounted Broadband Services *Where Applicable*
Point Broadband is an equal opportunity employer. For further information, please visit:
EEO is the Law Poster | U.S. Equal Employment Opportunity Commission
Job Summary
Full Time
$31k-38k (estimate)
04/20/2024
05/07/2024
point-broadband.com
WEST POINT, GA
50 - 100
2016
Private
TODD HOLT
<$5M
Telecommunications
Related Companies
The following is the career advancement route for Customer Care Representative positions, which can be used as a reference in future career path planning. As a Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative. You can explore the career advancement for a Customer Care Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.
