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As a Field Customer Success Manager I, you will own the success and health for a segment of Podium’s small business customers in the Phoenix metropolitan area. You will proactively develop strategies that increase engagement and delight customers while mitigating churn. Your role will entail forming a dynamic partnership with your portfolio customers throughout their Podium journey. You will actively engage with customers through face-to-face interactions, empathetic listening, and collaborative efforts to ensure they get the most out of Podium’s Interaction Management platform to meet their business goals. You will ensure customer satisfaction, manage product adoption, and effectively accelerate value for our customers. It’s essential to note that this role will require extensive travel across the Phoenix region to personally meet onsite with customers.
What you will be doing:
What you should have:
What we hope you have:
Benefits
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
Full Time
$92k-130k (estimate)
08/27/2023
06/30/2024
podium.com
TUCSON, AZ
500 - 1,000
2014
Private
COLEMAN MANCHESTER
$50M - $200M
Podium is an online platform that offers customer review management and analytics solutions for businesses.