Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

In today's business environment, growth isn't just about building value-it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model-one that's anchored around the customer and propelled by intelligence to deliver outstanding experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to redefine their operating models.

Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.

Customer Success Manager

• Assist clients in post-sale onboarding, product utilization, and pursue contract renewal/expansion opportunities
• Collaborate to drive change management, share solution implementation best practices, and address customer issues to ensure successful transformation
• Gain an in-depth understanding of partners' business goals in their respective markets, offering educated insights to help them to succeed
• Advise clients in discovering and integrating 3rd party applications with Azure, including single sign-on configuration, setting up security policies, and deploying Identity
• Act as the dedicated subject matter expert of Azure, demonstrate knowledge of product portfolio for client utilization
• Partner with client to understand their strategic and tactical goals to produce new pipeline in existing accounts

Basic Qualifications:

• Minimum of 1 year sales of Customer Support, Customer Success or Customer Service
• Some knowledge of cloud computing technologies, specifically Azure
• Bilingual in English and Portuguese at a C1 level

Preferred Qualifications:

• Microsoft AZ900 or SC 900 certifications
• Bachelor's degree is preferred
• Outstanding communication skills, both verbal and written; ability to communicate and foster positive business relationships
• Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
• Experience working with CRM systems and ability to surface sales/process/technical insights from customer conversations.

This role is remote.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in Albany County, NY, California, Colorado, New York City or Washington as set forth below.

Role Location Annual Salary Range

California $49,800 to $104,000

Colorado $49,800 to $89,900

New York - Albany $46,100 to $83,200

New York City $57,600 to $104,000

Washington $53,000 to $95,700

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.

Equal Employment Opportunity Statement