Job Profile
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company's success. As a Security Staff Manager within PNC's Enterprise Technology & Security organization, you will be based in Pittsburgh, PA; Cleveland, OH; Birmingham, AL or Dallas, TX. This position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at manager's discretion.

As a Security Staff Manager of the Security Platforms Team, your overall job responsibilities will include supporting the Global Security Fusion Center (GSFC), the Enterprise Information Security organization, and various cross-functional technology teams across the enterprise. Job duties include, but are not limited to:

Managerial Functions
Establish, communicate, and monitor goals for endpoint detection and response program and expectations for your immediate direct reports to achieve company and department mission
Maximize department achievements by providing professional development, managing performance, offering training, and supporting and evaluating individual contributors
Champion vendor engagements, manage and monitor vendor relationships, and support budget forecasting, capital planning, and invoicing of security technology spend and professional service engagements
Ensure business needs are met through effective prioritization of work and efficient allocation of resources
Leads team that oversees the day-to-day operations and effectiveness of assigned security technology and program

Business Acumen
Serve as a strategic leader for endpoint detection and response (EDR) technologies and program
Possess strong analytical and emotional intelligence skills to continuously improve security program and install trust with employees to achieve success
Develop and strengthen relationships through effective communication and coordination between cross-function teams and instilling trust with individual contributors and other managers
Create and maintain appropriate policies, procedures, metrics, processes, documentation, presentations, communications, and debriefs for varying levels of the organization, external stakeholders, and in some cases direct customers
Ensure team activities comply with all applicable and appropriate policies, procedures, best practices, controls, and security standards

Technical Expertise
Serve as technical expert and demonstrate hands-on-keyboard experience with endpoint detection and response (EDR), network detection and response tools, and/or endpoint or network technologies
Enable and continuously mature security capabilities and services to effectively manage risk of the attack surface
Evaluate and improve security capabilities, services, technologies, integrations, procedures, and processes continuously and offer options and recommendations to mature the program
Learn current and new security technologies continuously and quickly apply knowledge to achieve success within the organization; investing in your immediate direct reports' development is required
Partners and holds accountable vendors and internal teams in support of program hygiene and maturity and technology maintenance, upgrades/updates, changes, and incident response activities
Participate in on-call rotation, respond to security incidents and technology incidents promptly, and lead efforts troubleshooting efforts and restoration activities to restore services and/or reduce risk to the organization
Due to the nature of this position, we are seeking experienced Security Managers who are able to quickly identify and resolve complex IT/security issues. Additionally, preferred candidates will be able to develop and refine program and technology/security roadmaps, including setting priority and understanding cross team impacts, navigating enterprise processes, providing direction and oversight to projects, initiatives, and engagements, as well as to serve as a technical expert and/or strategic leader to management, individuals contributors, and business units.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description

• Manages a team that oversees the day-to-day operations and effectiveness of assigned security technology and programs.
• Manages resources that enables security control effectiveness with a team and technology.
• Monitor trends and continuously assesses staff/security system capabilities to meet business demands.
• Leads in policy development, audit mitigation, and other tasks related to securing and maintaining the operational health of the infrastructure. Evaluates security systems, teams and processes to provide recommendations to maintain continuity and operational health.
• Documents and revises procedures and playbooks for teams, processes and technology to provide a standard security practice and increase team effectiveness.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Competencies
Data Governance - Knowledge of and the ability to develop and maintain an organization's data in order to meet business requirements.
Information Assurance - Knowledge of and the ability to protect information and information systems while ensuring their confidentiality, integrity and availability.
Information Security Management - Knowledge of and the ability to manage the processes, tools, techniques and practices for assuring adherence to standards associated with accessing, altering and protecting organizational data.
Information Security Technologies - Knowledge of technologies and technology-based solutions dealing with information security issues.
IT Environment - Knowledge of an organization's IT purposes, activities and standards; ability to create an effective IT environment for business operations.
IT Standards, Procedures & Policies - Knowledge of and the ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.
Knowledge of Organization - Knowledge of the organization's vision, structure, culture, philosophy, operating principles, values, and code of ethics; ability to apply this understanding appropriately to diverse situations.
Work Experience
Roles at this level typically require a university / college degree, with 5 years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
Associates
Additional Job Description
Benefits
PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit > New to PNC.
Disability Accommodations Statement:
If an accommodation is required to participate in the application process, please contact us via email at . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
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