12 Guest Services Agent | Homewood Suites Wilmington | PM Hotel Group Jobs in Wilmington, DE
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PM New Logo is Hiring a Guest Services Agent | Homewood Suites Wilmington | PM Hotel Group Near Wilmington, DE
What You’ll Do:
You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area, then this may be the job for you. In addition to generally spreading joy, you'll be making sure all gue3st receive excellent service from check-in to check-out.
A lot goes in to creating a perferct hotel stay, and you'll play a huge role in this. We are looking to you to OWN the front desk area. Our fast paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches. You will have excellent knowledge fthe local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests. You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.
Where you've been:
We're looking for someone with a high school diploma (or equivalent) and preferably 3 to 6 months related experience. More importantly, you must be a people-person! you will need to interact with all hotel guest and team members in a polite manner at all times, fulflling requests (even challenging ones) in a timely manner. You must be able to work well under pressure.
When you here:
SOmetimes you'll be behind the desk, but also be prepared to move around because more than half of the time you will be standing/sitting, carrying up to 50 lbs, walking, bending/twisting, climbing stairs, and more. You also must be able to accomodate varying schedules including nights, weekends, and holidays. But wait, there is a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.
Job Summary
Full Time
$30k-39k (estimate)
10/18/2023
06/06/2024
The following is the career advancement route for Guest Services Agent | Homewood Suites Wilmington | PM Hotel Group positions, which can be used as a reference in future career path planning. As a Guest Services Agent | Homewood Suites Wilmington | PM Hotel Group, it can be promoted into senior positions as a Receptionist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Agent | Homewood Suites Wilmington | PM Hotel Group. You can explore the career advancement for a Guest Services Agent | Homewood Suites Wilmington | PM Hotel Group below and select your interested title to get hiring information.
If you are interested in becoming a Guest Services Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Services Agent job description and responsibilities
Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.
01/02/2022: Austin, TX
They communicate with guests looking to make or cancel hotel reservations.
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Coordinate housekeeping, porters, transport providers and kitchen staff to meet guest requirements.
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Typically they are most often promoted to a Medical Assistant Externship position.
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Guest service representatives are hospitality specialists who typically work at hotels.
03/08/2022: Schenectady, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Services Agent jobs
Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members.
02/03/2022: Houston, TX
Communicate closely with Front Office Managers to ensure follow-up on any special problems, guest requests, etc.
02/17/2022: Chico, CA
Communicate with housekeeping, maintenance staff or management when guests report problems.
03/03/2022: Los Angeles, CA
Try to be attentive and effective at listening to, and clarifying concerns raised by employees and guests.
01/02/2022: Youngstown, OH
To be familiar with all guest related activities and events within the hotel and through outside agencies, such as activities, theatre, transportation, recreation and current events.
01/04/2022: Baltimore, MD
Step 3: View the best colleges and universities for Guest Services Agent.
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