FIND OUT ABOUT THIS ROLE AND OUR MISSION TO CREATE POSITIVE CHANGE

The Onsite Support Manager (OSM-AM) ensures the quality and consistency of operations and services within the Plymouth portfolio. Responsibilities include overseeing the Float Residential Specialists and On-call Residential Specialist pool to ensure seamless coverage in all Plymouth buildings during staff absences. Managing after-hours shifts is also part of the role, ensuring prompt on-call and float pool services as participation in a rotation with other members of the management team.

During daytime hours, supervision of the Tenant Support Aid program and potentially overseeing Float Housing Case Managers is required, both of which provide support to residents across the portfolio. The task includes promoting collaboration and coordination between these staff and the onsite Permanent Supportive Housing (PSH) building teams. Additionally, serving as the primary administrative user for the PSH's shift management software ensures its smooth implementation across the portfolio to prioritize positive user experiences.

Collaborating with Site Directors and Residential Services Managers contributes to maintaining robust staffing levels, fostering tenant housing stability, and upholding fair housing practices in alignment with Plymouth's mission and core principles. Flexibility is evident as working swing, overnight, or weekend hours is required to provide essential supervision and support during the organization's 24/7 operations.

The role integrates managerial oversight, quality assurance, and direct involvement in onsite support services, playing a vital role in Plymouth's commitment to maintaining high-quality operations and supporting the well-being of residents. Additionally, working at least one weekend day is required in this role.

Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness. With apartment buildings throughout King County, Plymouth is helping the most vulnerable members of our community leave homelessness behind forever. At Plymouth, we’re not simply trying to get people off the streets. We provide supportive services like case management and health care so that our residents can thrive long-term. As part of our strategic vision, we are building internal behavioral health services and transforming our systems to address rapid growth and the changing needs of residents.

WHAT YOU CAN EXPECT TO BE DOING IN THIS ROLE AT PLYMOUTH HOUSING

• Foster teamwork and cooperative approaches among staff.
• Collaborate with Site Directors for organized team meetings and effective communication.
• Provide support, guidance, and oversight to volunteers/interns.
• Proactively implement harm reduction, housing first, and evidence-based models.
• Lead and support the Float RS, On-call RS, Tenant Support Aides, and Float HCMs.
• Collaborate with building leadership for effective float/on-call placements.
• Work with PSH stakeholders to meet coverage needs.
• Participate in Plymouth committees, workgroups, and stakeholder collaborations.
• Cultivate a collaborative team focused on residents' well-being.
• Build and maintain effective relationships with residents, ensuring a safe and inclusive living environment.
• Ensure tenants receive quality case management services, addressing barriers.
• Manage daily operations in the Site Director's absence and respond to incidents promptly.
• Support building staff to maintain a safe, sanitary environment.
• Monitor daily log entries, oversee grant compliance, and maintain accurate records.
• Drive and supervise float staff, coordinating with building leadership for resident support need.

QUALIFICATIONS

• Bachelor’s degree in human services or related field or an equal combination of education or relevant work experience.
• Valid Washington State Driver License and fully insurable driving record.
• Minimum 2 years supervisory and management experience.
• Familiarity with scheduling software is desired.
• Experience supervising a unionized workforce is desired.
• Knowledge of Property Management or Permanent Supportive Housing is desired.
• Minimum of 3 years relevant and progressively responsible leadership experience providing permanent supportive housing and/or services to low-income residents and people experiencing homelessness, people with disabilities, and people from a wide variety of cultural backgrounds is strongly preferred.
• Ability to be productive with minimal supervision and be able to ensure high productivity at all hours.

This is a full-time position with benefits. Join us and be a catalyst for positive change!

Plymouth Housing is an equal opportunity employer. We recruit, hire, train and promote employees based on merit and business needs, and without regard for race, color, citizenship status, national origin, ancestry, gender, sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, military status, political affiliation, or any other factor protected by law.