WHO WE ARE?

Plug and Play Tech Center is the ultimate innovation platform, bringing together the best startups and the world’s largest corporations to create the most meaningful connections that bring innovation to anyone, anywhere. We are on a mission to bring the benefits of Silicon Valley to all four corners of the world.

WHO WE’RE LOOKING FOR:

We’re an exceptional team with international backgrounds in technology and entrepreneurship and we’re growing rapidly to deliver on our mission. We’re actively seeking a Partner Success Manager to champion the Plug and Play business model and source in the sustainability space.

You will define and lead the process to address our clients goals in the best possible way, deliver value to our clients and achieve the highest level of client satisfaction. 

HOW YOU WILL MAKE A DIFFERENCE?

• Build trusted relationships with key stakeholders within our partner organizations to generate adoption, renewals, and new revenue opportunities.
• Devise engagement plans that consider partner business goals, internal organization structures, and map products and services to achieve these goals.
• Consult large corporations on their innovation efforts.
• Facilitate successful design thinking sprints or workshops to help corporate partners develop their innovation strategy.
• Drive escalation of client issues, coordinate key resources in the escalation process, and assist with client issues through resolution.
• Work closely with our venture and program management staff to meet customer needs.
• Develop a comprehensive understanding of our corporate partners innovation challenges, focus areas and tech interests.
• Collaborate with corporate representatives in roundtables, workshops, and events.
• Arrange and participate in internal and external client debriefs.

REQUIRED EXPERIENCE:

• Bachelor’s degree in business, engineering, technology or other related field.
• Ability to conduct curated design thinking workshops or design-centric sprints to help develop corporate innovation projects or roadmaps.
• Detail-oriented, highly organized, and comfortable working in a fast-paced environment.
• Strong process and analytical skills to identify inefficiencies and create improvements.
• Excellent communication skills and proficiency in public speaking.
• Corporate innovation, Design strategy, or account management background is a big plus.