15 Client Service Manager Jobs in Needham, MA
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PlatformQ Health is Hiring a Client Service Manager Near Needham, MA
PlatformQ Health is the leading provider of interactive digital medical education and engagement tools for healthcare providers, patients, and caregivers. We work with many of the world’s leading academic institutions, societies, associations, patient advocacy organizations) and leading pharmaceutical/biotech companies (such as Pfizer, Regeneron, AstraZeneca, Genentech, Merck ) to deliver on our mission to improve health outcomes.
The Client Service Manager is key to ensuring our promotional programs are brought to market in an efficient and compliant way. The position requires regular communication with brand managers and medical and legal teams at leading pharmaceutical companies. In this role, you will help coordinate, manage and organize the implementation of a live, video-based medical education program with the opportunity to collaborate with distinguished faculty and experts. A successful candidate will be proficient in project management, have exceptional attention to detail, and be able to communicate effectively both internally and externally.
Responsibilities Include:
- Lead key project operational elements from client onboarding, legal regulatory approval, production, execution, and reporting across PQ Health promotional programs.
- Serve as client-facing point of contact for external stakeholders and clients.
- Develop and maintain project/program plans, schedules, and budgets.
- Track and report project/program metrics and deliverables
- Work with PQ Health’s production team to make sure that all aspects of the promotional program are complete, free from error, and in compliance with client regulatory/legal requirements.
- Liaise with internal and external stakeholders to ensure alignment of program deliverables and execution elements.
- Includes up to 10% travel time to attend in-studio broadcasts and filming.
Requirements:
- 3-5 years of professional experience, preferably in a project management or client service capacity in the healthcare space
- Healthcare agency experience preferred
- Ability to work in a fast-paced environment, with regularly shifting goals and deadlines
- Excellent organizational, communication, and problem-solving skills
- Ability to work as part of a team that owns multiple projects that involve various internal and external partners
If this sounds like you, please email your resume to sfreedman@platformq.com
Know someone else who might be a good fit? Please feel free to share this description with them.
Job Summary
Full Time
$88k-114k (estimate)
08/06/2023
05/12/2024
platformqhealth.com
NEEDHAM HEIGHTS, MA
25 - 50
2010
ROBERT ROSENBLOOM
<$5M
Related Companies
The job skills required for Client Service Manager include Client Service, Problem Solving, Onboarding, Project Management, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Service Manager positions, which can be used as a reference in future career path planning. As a Client Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Service Manager. You can explore the career advancement for a Client Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Client Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Service Manager job description and responsibilities
Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers.
02/12/2022: Kingsport, TN
Client services managers are generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.
01/27/2022: Knoxville, TN
Client service managers oversee the hiring, orienting, and training of staff for the department.
03/15/2022: Chicago, IL
Their work description also entails supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.
03/18/2022: Monterey, CA
An client service manager's responsibilities revolve around securing and reaching sales targets, creating business plans, developing strategies, and building positive relationships with clients.
01/19/2022: Pascagoula, MS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Service Manager jobs
The broader and deeper a person's qualifications, the better they are able to develop solutions to complex customer service-related problems.
03/17/2022: Trenton, NJ
Candidates should first apply for an entry-level job that requires customer service, such as working at a retail store or being employed at a call center.
01/21/2022: Washington, DC
Build a strong commitment and resolve to deliver exceptional customer service.
02/15/2022: Grand Forks, ND
Candidates should ensure their resume has all related education, experiences and skills necessary to the client services manager position they are applying for.
02/02/2022: Bangor, ME
Many times skills can be taught, but people must come to the table with certain traits, or no matter how skillful they are, they may still not be effective at delivering an amazing customer service experience.
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Step 3: View the best colleges and universities for Client Service Manager.
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