Front Office Assistant Job Snapshot

A Day on The Job

Front Office Assistants play a vital role in achieving PPTNM’s mission by providing outstanding, judgement free customer service and team support. You will be the first welcoming face and will set the tone for patient services while you engage with the patient to collect, assess and verify financial and insurance information and make a determination of ability to pay. You’ll provide financial resource referrals, collect individual payments and maintain all electronic records of provided services and related payment, day end receipts, and deposits of daily collections.

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Your Schedule

We start our day with a huddle around 8:00 a.m. and typically wrap-up between 5:00 and 5:30 p.m. Front Office Assistants work a Monday through Friday schedule and could include some Saturdays. Part-time team members work an assigned set of full work days throughout the regular work week.

The Rewards

Hourly Rates: The starting hourly rate for this position ranges from $20- $25 an hour based on certification and experience. Employees are recognized for continued learning and workplace contributions during annual performance reviews.

Benefits: Our full-time and part time employees enjoy 100% employer paid medical and dental Insurance. Additionally, FT employees also receive full coverage for life, AD&D, short- and long-term disability and can opt to participate in a employer match 401K program. Both FT and PT employee can participate in voluntary vision care and pet insurance.

Work Life Balance: Full time employees accrue generous paid time off (a FT employee can accrue 15 days in the first year, 18 days in the second year!); Full time employees enjoy 10 paid holidays and two floating holidays. Part time employees may be eligible for 10 paid holidays. A 100% employer paid 8-week parental leave program allows our full and part time team members to spend valued time with their loved ones

Your Team

During your day you will work under the leadership of the health center supervisor and in close partnership with the back-office team. You will be surrounded by a team of dedicated professionals committed to helping you succeed and to our patients having a nonjudgmental, unbiased and safe space.

Be a part of an In This Together culture where we tend to the team, we respect and honor all people, we jump in, we try and we learn, we care for our business and we always return to our mission.

To Succeed

Our front office assistants have successfully completed their high school diploma and many have completed medical assistant or a healthcare administration training program. They bring meaningful customer service and cash handling experience preferably in a health care office setting, as well as a strong commitment to our mission and goals. They demonstrate confidence and competence in providing a positive patient experience, navigating computer systems and managing PHI.

COVID VACCINATION REQUIREMENT FOR CANDIDATES SEEKING EMPLOYMENT:

PPTNM, as both a healthcare provider and a participant of Medicare/Medicaid, is subject to certain laws, regulations and orders requiring its workforce to be fully vaccinated against COVID-19 and its variants. PPTNM has therefore implemented a requirement that all employees be fully vaccinated. Candidates seeking employment with PPTNM will be required to: (1) be fully vaccinated against COVID-19 and its variants by their start date. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law, and (2) submit proof of vaccination by their start date as a condition of employment with PPTNM.

Non-Discrimination Statement/Acknowledgement:

Planned Parenthood of Tennessee and North Mississippi does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, age, marital status, veteran status, citizenship, disability, atypical hereditary cellular blood trait, genetic predisposition or carrier status or any other characteristic protected by applicable law. PPTNM will make reasonable accommodations in compliance with Section 504 of the Rehabilitation Act of 1973; the Americans with Disabilities Act of 1990; and any subsequent revisions or additions to related law/regulations.

E-Verify Participation:

PPTNM participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.