Planned Parenthood of Northern, Central and Southern New Jersey, Inc. (PPNCSNJ) provides comprehensive reproductive and sexual health care, abortion services, education and information to women, men and teens at 17 health centers throughout 18 counties in New Jersey.

Works in affiliate health centers to meet the following key areas of responsibility: 1) provide high quality patient care, 2) provide excellent customer service, 3) ensure efficient and effective patient flow and 4) ensure a safe and effective clinic environment.

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

The Medical Assistant performs a wide range of duties, including, but not limited to the following:

1. Provides high quality patient care (including safety, information, referral):

Assists customers with completion of social and medical history on clinical forms.

Documents, accesses and arranges patient information in various records (charts, electronic database)

Performs vital signs and routine lab testing in accordance with training and educational background.

2. Provides excellent customer service:

Communicates information about Planned Parenthood philosophy, services and family planning methods to clients and community members.

Works with clients in a friendly & compassionate manner to ensure a warm and welcoming health center environment.

Contacts clients and answers telephone, providing general information, schedules and reschedules appointments, makes referrals and follows up with clients requesting additional information.

Remains flexible and available to extend/change scheduled hours and work locations, as needed, to meet the needs of customers.

3. Ensures efficient & effective patient flow (including process improvements):

Performs routine clinical duties, which include preparing exam rooms, cleaning exam rooms between patients and at end of clinical session; preparing patient charts with proper forms; pulls and files patient charts and lab work, and handling routine cash flow and office procedures.

Works with Center Manager and other staff to facilitate patient flow during clinical sessions.

4. Ensures a safe and effective clinic environment (equipment, supplies, etc.):

Ensures adequate supplies are stocked in exam rooms & laboratory; assists with inventory monitoring and ordering supplies.

Assists in emergency situations, as trained, and when needed.

Participates in quality and risk management improvement activities in keeping with

OSHA, CLIA, Agency Medical Standards and Guidelines (MSGs), SecuReach, and other required activities.

5. Participates in the Affiliate’s efforts related to revenue cycle, which include but are not limited to:

Coding properly; achieving goals for productivity; meeting or exceeding revenue targets; and expense management as budgeted.

6. Demonstrates commitment to established Workplace Values: Trustworthy; Effective

Communication; Respectful; Supportive; Collaborative; Excellence. Practices behaviors that effectively demonstrate the Affiliate’s Workplace Values and supports goal to co-create a great workplace (see Workplace Values document received upon hire).

7. Works collaboratively with all team members to create a great workplace:

Provides support to patients by assisting during examinations, refers complex medical/social history findings to nurse or clinician, assists clinical staff in follow-up of abnormal findings and reinforces clinician instructions.

Participates in monthly staff and other meetings and attends in-service sessions.

8. Participates in all training and education requirements to stay current in:

Daily tasks, license requirements (if appropriate), technology trainings (ex: NextGen,

SecuReach, etc.) updates in MSGs, required trainings (ex: CAL, policy reviews, etc.), and others as appropriate.

9. Performs other duties as assigned in support of mission and as required to ensure delivery of consistent high quality services.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS:

1. Commitment and demonstration of excellent internal and external customer service.

2. Attention to detail; ability to follow processes and procedures from beginning to end.

3. Recognized excellence in interpersonal and relationship building skills.

4. Ability to work collaboratively with staff throughout the agency to effect change.

5. Strong operational and organizational skills; ability to balance priorities, make effective decisions, and contribute as a team player within the organization.

6. Excellent written and verbal communication skills. Able to communicate information in an organized and clear manner.

7. Able to demonstrate behaviors that represent the Affiliate’s Workplace Values.

8. Able to maintain and demonstrate strict confidentiality of all information.

9. Entrepreneurial spirit, intellectual curiosity, high energy, positive attitude and diplomatic.

10. Commitment to reflect quality assurance and risk management in daily tasks.

11. Has computer skills and ability to learn/operate software programs.

12. Maintains professional appearance and demonstrates professional attitude at all times.

13. Ability to work flexible schedules and maintain punctual attendance.

14. Able to work under pressure, remain calm, prioritize, and meet deadlines.

15. Ability to relate to diverse communities.

16. Ability to remain open and non-judgmental towards colleagues and customers.

JOB REQUIREMENTS:

Minimum Education: High School Diploma or equivalent required (ex: GED).

JOB DESCRIPTION: Medical Assistant

ORIGINAL: January 2013

REVISED: April 2014; March 2018, June 2018

PAGE 2 of 4 FILE: HRNOW: Job Descriptions

Minimum Work Experience: Minimum 1-year experience in a health care, customer service, or social services environment in a similar role necessary. CPR certification preferred. Certification as a Medical Assistant, preferred.

Other Requirements: Bi-lingual in English and Spanish required for some health centers.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

Ability to speak effectively 1:1 with co-workers, internal and external customers, and outside contractors and vendors.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

REASONING SKILLS

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS/MOTOR COORDINATION

Requires hand-eye coordination; finger dexterity, and a combination of sitting, standing, climbing, stooping, balancing, kneeling, reaching, carrying, pushing, pulling, lifting (up to 25 pounds). Must be able to write, type, use telephone and computer systems, and other office equipment.

WORK ENVIRONMENT

Exposure to routine office conditions as well as adverse environmental conditions such as dust, temperature and noise extremes, etc. May be exposed to infectious or contagious disease.

This job description is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with this position. While intended to be an accurate reflection of the current job, management reserves the right to review and change this description as needed to maintain business goals and accomplishments. Job descriptions are reviewed periodically. This job description is not a contract.

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