PlanHub is a pre-construction bidding marketplace helping general contractors, subcontractors, and suppliers connect and grow their businesses. Built for tradesmen in mind, PlanHub is designed around the user workflow to help boost productivity, maintain deadlines, increase revenue, and create relationships for general contractors, suppliers, and subcontractors. Easily post projects or submit bids with anytime-anywhere collaboration for every commercial construction trade. 

Our PlanHub family has grown and evolved over the past 10 years, and we have no intentions of slowing down. Our employees are our success, and we foster a dynamic workplace culture that attracts talent, drives engagement, increases performance, invests in employees’ career development, all while having fun doing it! So, if you have that entrepreneurial spirit, are innovative, passionate about what you do, and are driven by the need to stretch yourself to make an immediate business impact, all while learning and growing as part of a great team, join us! 

We are currently looking for a dynamic, self-driven individual that has a passion for delivering top quality customer success. The primary function of this role is to onboard new customers, create product stickiness and ultimately retain customers of the PlanHub Network. This is accomplished by executing on proactive, reactive and strategic customer success processes. Candidates must have strong operational expertise, customer relationship skills, excellent oral and written skills and the ability to work in a "fast paced" environment. Candidates must be self-driven individual that’s comfortable with various customer onboarding and territory management motions. If this sounds like you, this is your opportunity to join the fastest growing construction software / SaaS company in the United States which presents many advancement opportunities. 

What you'll be doing to make an impact:

• Onboarding New general contractors and to drive immediate product usage
• Onboarding New sub-contractors to ensure greater and immediate success
• Manage various customer centric motions regarding cancelations and renewal processes
• Manage and use CRM to document, record and report on individual performance
• Review, approve and track projects for quality assurance
• Identify usage trends up/down of general and sub-contractors of assigned territory and initiate solution plan to drive customer success

What you'll need to be successful in this key position:

• 1 years of customer success experience
• Excellent CRM activity tracking & documenting skills
• Excellent oral and written communication skills
• The ability to work independently and in a collaborative team environment
• Experience using HubSpot, Churn Zero, preferable
• Bachelor’s degree preferred
• Experience working within the construction industry is a plus

What's in it for you:

In addition to the opportunity to join a dynamic team that was awarded the Great Places to Work designation in 2020 and make and immediate impact as PlanHub moves to dominate the industry! PlanHub offers:

• Generous paid time off (4 weeks )
• Terrific work/life balance and flex scheduling
• An excellent benefit package, including medical, dental, vision and life insurance
• 401(k) plan with company match
• The ability to give back to your community through volunteer opportunities
• Career growth and progression

*This position will be either remote within the United States that will require occasional trips to our corporate office located in West Palm Beach, FL office or a hybrid schedule at if local.