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Overnight Customer Service Representative
Planet Fitness Grand Rapids, MI
$39k-49k (estimate)
Full Time 6 Months Ago
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Planet Fitness is Hiring an Overnight Customer Service Representative Near Grand Rapids, MI

We are seeking a Customer Service Representative to join our team!
Please watch this video to get an understanding of the expectations of the job to ensure this is the right fit for you.
Why you should join Planet Fitness: 
  • Great growth opportunities - we are a dynamic and growing company
  • Set Schedule
  • Medical, Dental and Vision insurance benefits (Full Time positions only)
  • Employee Referral Bonus Program
  • Following 120 days of active employment, you will be eligible for a .50 cent increase.
  • FREE Black Card Membership
  • 401(k) with generous employer match
  • Profit sharing program!
  • A sparkling clean work environment (where we all pitch in to keep the club pristine!)
  • Contribute to changing people's lives every day by helping us create a healthier Planet
  • Work hard play hard with an amazing group of talented, dynamic team members
  • Employee Assistance Program (EAP)
As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!
Some of your responsibilities will include:
  • The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.
Qualifications and Physical Demands:
  • Must be 18 years of age or older.
  • Punctuality and reliability is a must.
  • Customer service experience preferred.
  • Continual standing and walking during your shift.
  • Continual talking to members and potential members in person and on the phone during your shift.
  • Must be able to lift 45 pounds.
Joining the Planet Fitness family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with you co-workers. It means creating a positive impact in our local communities through our Judgement Free Generation philanthropic initiative. It means being part of a brand that you can be proud of!
Equal Opportunity Employer

Job Summary

JOB TYPE

Full Time

SALARY

$39k-49k (estimate)

POST DATE

10/08/2023

EXPIRATION DATE

04/25/2024

WEBSITE

planetfitness.co.za

SIZE

1,000 - 3,000

FOUNDED

1995

CEO

MANUEL RIVERA

REVENUE

<$5M

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The job skills required for Overnight Customer Service Representative include Customer Service, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be an Overnight Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Overnight Customer Service Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Overnight Customer Service Representative positions, which can be used as a reference in future career path planning. As an Overnight Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Overnight Customer Service Representative. You can explore the career advancement for an Overnight Customer Service Representative below and select your interested title to get hiring information.

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If you are interested in becoming an Overnight Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Overnight Customer Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Overnight Customer Service Representative job description and responsibilities

Avoid speaking negatively about any customers, or supervisors.

03/17/2022: Cleveland, OH

Customer Service Representative anticipate the needs of target audiences and try to meet their requirements for ensuring optimum value for the users/purchasers.

04/21/2022: Springfield, MO

The ability to provide excellent customer service by phone and/or chat with empathy and professionalism.

03/02/2022: Salisbury, NC

Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems.

04/18/2022: Waco, TX

Place outbound customer service or customer satisfaction calls, as required by client.

02/11/2022: Newark, NJ

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Overnight Customer Service Representative jobs

Ability to use positive language.

04/30/2022: Houston, TX

Previous customer service experience with high volume of calls.

03/06/2022: Las Vegas, NV

Great customer service skills and previous sales experience required.

02/20/2022: Schenectady, NY

Previous Overnight scheduling and/or phone customer services experience.

03/12/2022: Virginia Beach, VA

Must be able to solve technical problem and act as advocate for the customer.

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Step 3: View the best colleges and universities for Overnight Customer Service Representative.

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