47 Member Services Representative (Second Shift) Jobs in Grand Rapids, MI
Planet Fitness - JP Mgmt is Hiring a Member Services Representative (Second Shift) Near Grand Rapids, MI
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club, including deep cleaning of locker rooms, equipment, gym floors, and black card amenities.
- Protects member confidentiality according to the Health Insurance Portability and Accountability Act (HIPAA) and related state and federal laws.
- Requires long periods of continual standing and moving during the entire shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 75 lbs, with frequent moving of at least 25 pounds
- On a daily basis, must be able to utilize various cleaning implements involved in vacuuming, mopping, picking up large items, and similar projects, which includes handling toxic cleaning chemicals using acceptable safe practices.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
- Customer service background preferred.
- Basic computer software proficiency required. Familiarity with DataTrak or similar software preferred.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Competitive starting wage of $12/hour plus $2 shift premium between the hours of 10pm-7am
- Benefits we provide to eligible employees:
- 401K program with excellent company match
- Generous paid time off, PMLA, and short-term disability
- Health, vision and dental benefits
- Flexible pay options (On-demand pay and mobile Earned Wage Access)
- Free Black Card gym membership
Job Summary
Full Time
$80k-103k (estimate)
12/22/2023
05/23/2024
The job skills required for Member Services Representative (Second Shift) include Customer Service, Commitment, Integrity, Confidentiality, Futures, Accountability, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Services Representative (Second Shift). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Services Representative (Second Shift). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Services Representative (Second Shift) positions, which can be used as a reference in future career path planning. As a Member Services Representative (Second Shift), it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Services Representative (Second Shift). You can explore the career advancement for a Member Services Representative (Second Shift) below and select your interested title to get hiring information.
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