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Customer Care Associate
PLAINS COMMERCE BANK Sioux Falls, SD
$37k-49k (estimate)
Other | Banking 4 Months Ago
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PLAINS COMMERCE BANK is Hiring a Customer Care Associate Near Sioux Falls, SD

Customer Care Associate
Qualities of the successful candidate include:
  • Bilingual abilities are preferred.
  • Must be a mature, responsible individual with a professional appearance, be dependable and take pride in their work.
  • Attention to detail is a must in this position.
  • General PC knowledge and the Internet is required, must be capable of accurate typing, and learning various computer software programs.
  • Familiarization with loan documentation requirements is helpful; however, loan documentation will be under the supervision of a Mortgage Banker so detailed knowledge is not a mandatory prerequisite.
  • Must enjoy helping customers and fellow employees.
  • Must be trustworthy and maintain a high level of confidentiality.
  • Must be able to multi-task and work under stress and pressure.
  • Must be able to communicate effectively, get along with co-workers and deal with colleagues effectively and professionally.
Responsibilities of this position include (but not limited to):
  • Answer incoming customer inquiries.
  • Engage with customers in a friendly and professional manner while actively listening to their concerns.
  • Offer support and solutions to customers in accordance with the company's customer service policies.
  • Perform data entry to document and update information.
  • Perform various administrative duties such as scanning and filing of documents.
  • Must be able to communicate effectively, get along with co-workers and deal with colleagues effectively and professionally.
  • Practices branch security procedures and protects customer confidentiality and privacy.
We offer a competitive benefits package that includes Medical, Dental and Vision; FSA or Dependent Care; Supplemental Accident, Hospital, or Critical Illness Plans; Employer paid Life Insurance, STD, and LTD; Additional Voluntary Life Insurance Options. Vacation, Sick and Volunteer leave; 401K and Profit Sharing.
Plains Commerce Bank is an Affirmative Action/Equal Opportunity Employer committed to providing equal employment opportunity without regard to an individual’s race, religion, color, gender, national origin, ancestry, age, sexual orientation, disability, or veteran status.

Job Summary

JOB TYPE

Other

INDUSTRY

Banking

SALARY

$37k-49k (estimate)

POST DATE

01/20/2023

EXPIRATION DATE

06/29/2024

WEBSITE

plainscommerce.com

HEADQUARTERS

HOVEN, SD

SIZE

25 - 50

FOUNDED

1931

CEO

STEPHEN HAGEMAN

REVENUE

$200M - $500M

INDUSTRY

Banking

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About PLAINS COMMERCE BANK

Plains Commerce Bank's sole purpose of operation is to provide their customers with quality service and products, by linking the values of the past with the ideas and technology of the future. Getting its start in rural South Dakota over eighty years ago, Plains Commerce Bank has built a solid foundation based on its relationships with their customers. These relationships along with their employees are what Plains Commerce Bank attributes its many successes and constant growth to. Plains Commerce Bank is has locations across Eastern South Dakota and is currently expanding into the North Dakota... market. Plains Commerce Bank offers a wide variety of banking products from traditional checking and savings accounts to agricultural and home loans to CDs and IRAs. Remaining a community bank is something Plains Commerce Bank prides itself in. Though Plains Commerce Bank continues to grow, their customers are not just numbers and our presence isn't a line item on a balance sheet. Decisions are made locally, with first-hand knowledge of the communities we serve. More
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PLAINS COMMERCE BANK
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The job skills required for Customer Care Associate include Customer Service, Customer Care, Attention to Detail, Communicates Effectively, Listening, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Associate. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Care Associate positions, which can be used as a reference in future career path planning. As a Customer Care Associate, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Associate. You can explore the career advancement for a Customer Care Associate below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Care Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Care Associate job description and responsibilities

Customer Care Associates perform a variety of support tasks to offer exceptional service to customers.

02/19/2022: Phoenix, AZ

Understand customer requirements so as to provide appropriate clarifications and solutions.

04/02/2022: Dayton, OH

Work within various teams to ensure outstanding customer service.

03/12/2022: Detroit, MI

Maintain broad knowledge of customer products and services.

03/25/2022: Burlington, VT

Provided excellent customer service customers with a friendly approach and maintaining a positive attitude.

04/17/2022: Lancaster, PA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Care Associate jobs

Attending training sessions to grow knowledge of products and to develop customer service skills.

02/08/2022: Reading, PA

Maintain an updated knowledge of the organization's products, services, and customer service policies.

01/29/2022: Lompoc, CA

Customer orientation and ability to adapt/respond to different types of characters.

02/04/2022: Canton, OH

Being able to adapt, pivot, and bend the general rules to please a customer enhances the service experience.

04/12/2022: Santa Maria, CA

Delivering great customer experiences (CX) needs to be everyone’s job.

02/01/2022: Nashua, NH

Step 3: View the best colleges and universities for Customer Care Associate.

Butler University
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