Place Showroom is seeking an experienced Wholesale Customer Service representative to join the West Coast team in Los Angeles! 

Duties for this role include but are not limited to order processing, account management, and maintain style information (drops, extensions, cancellations, etc.). Further, this role frequently partners with the Sales Team to ensure Place is consistently exceeding customer expectations.

Primary Duties

• Support the Sales Team by consistently and effectively communicate order changes/updates to in a timely manner
• Analyzes customer concerns based on Company best practices and established procedures
• Respond to internal and external inquiries in a professional, consistent manner
• Manager the lifecycle of orders in Showroom Exchange; problem solving and troubleshooting when possible. Track the flow of product against order/ship dates; communicating any delays with relevant parties
• Complete regular audits of order processing to ensure accuracy
• Cooperate with all established and new corporate policies and procedures; participate in new hire and ongoing trainings

• Strong written and verbal communication
• Advanced Excel skills
• Excellent people skills
• Demonstrated ability to build and curate professional industry-driven relationships
• Ability to work well in in high-pressure, fast-paced industry
• Experience working in retail/wholesale environment
• Working knowledge of Showroom Exchange
• Strong MS Office skills (specifically Outlook and Excel)

• 1 years progressively customer services/client relations experience; or equivalent experience in a support role
• College degree and/or equivalent relevant experience
• Exceptional communication skills
• Ability to stay calm and actively problem solve independently