PM Server Job Description

Hotel Description

The Monsaraz, Tapestry Collection, is a truly unique experience for our guests, driven by the passion and care of our associates. We will demonstrate the art of hospitality by evoking a refined yet simple hospitality experience. Sophisticated yet simplistic, old Spanish with a modern touch. These terms may seem contradictory but that’s what this design is all about. This hotel will combine old world charm with modern day amenities that guests crave.

Hotel Culture

Our team will be the passport to Point Loma and San Diego, being able to speak to our brand pillars, details of the hotel that are further described in this document, describe in detail the flavors and spirit of Westerly Public House, Dark Horse Coffee, Point Loma attractions and restaurants, and different activations.

Our associates will know the balance between being “San Diego hospitable” while keeping the “hotel magic” alive for our guests, by staying fresh, polite, humble, proud, and positive. Exuding the refined yet simple energy will leave our guests wanting more and building the “loyalty beyond reason” that brings the business back to us.

Our team members are one of a kind and are always there to give you the ‘locals favorite spots’ or even host their own outings as a way to share their passions. We aim to do hospitality the way it should be done. Come join us in Point Loma, the place “where California began”.

Food and Beverage Vision

Westerly Public House, 60 seat Cali-Aussie style restaurant, will showcase the flavors and spirit of the coastal towns of Venice Beach, California and Bondi Beach, Australia. Both coastal havens have matching climates, surfing culture, clean living and a love for life, making this the perfect ethos for Monsaraz.

Job Description

Provide guests exceptional service in order to achieve customer satisfaction, quality service, compliance with procedures and federal, state and local regulations while meeting/exceeding financial goals and driving the vision of Westerly Public House.

• Check station before, during and after shift for proper set-up and cleanliness. 

• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness. 

• Record the details of the order from the guests, repeating the order to the guest to check for accuracy. 

• Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed. 

• When complete, retrieve order up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments. 

• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. 

• Replenish beverages as necessary and check with guests for overall satisfaction. 

• Market and serve upon request any dessert items or specialty coffees. 

• Operate the Point of Sale procedures to pre-check order and close out the check. 

• Present the check to guest promptly.

• Share guest feedback to the Restaurant Manager or Chef.

• Recommend innovative ideas to continually improve and build on the guest experience.

• Communicate effectively in a calm, positive demeanor in all interactions with the kitchen, service, beverage, catering, banquets, and engineering staff, as well as the guests to ensure timely execution of events, extraordinary service, and loyalty.

• Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects.

• Monitor and control the maintenance and sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service.

• Be the brand ambassador by promoting the brand and identity of the restaurant.

• Take ownership in the guest experience by continuously focusing on ways to build guest loyalty, adapt to feedback, and always seeking to reduce areas of opportunity and grow strengths.

• Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. 

• Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. 

• Be the brand ambassador by promoting the brand to guests, connecting the guests to what makes the Westerly Public House and Monsaraz a true “San Diegan experience”.

• Comply with attendance rules and be available to work on a regular basis

• Perform any other job related duties as assigned.

Experience, Skills and Knowledge

• Two years of full employment in a related position within a hotel or independent restaurant.

• Maintain a professional appearance and manner at all times.

• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. 

• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette. 

• Knowledge of the appropriate table settings, service ware and menu items. 

• Ability to remember, recite and promote the variety of menu items. 

• Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation.

• Ability to operate beverage/coffee and toast equipment with or without reasonable accommodation.

• Ability to establish and maintain effective working relationships with associates, customers and patrons.

• Ability to operate a keyboard and learn Point of Sale procedures.

• Ability to work effectively under time constraints and deadlines.

• Ability to move throughout all food and beverage areas and continuously perform essential job functions.

• Command of the English language both written and verbal.Benefits Lamming Co. is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment – our associates!For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. In addition, our Hotel Room Discount programs provide additional incentives for choosing the Monsaraz, Tapestry Collection by Hilton, as your employer.

Lamming Co. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.