D365 Technical Program Manager
Seattle, WA (W2 Contract, In-Office 3 Days/Week)

Why clients choose Pivotal Consulting:
We are a technology management consulting firm helping Fortune 500 companies improve their performance – we specialize in making People, Process, and Technology work together! Our clients count on us to deliver excellence and seek our guidance on business and technology strategy, technology modernization, and cloud transformation initiatives. Simply put, by listening to our clients closely and focusing on delivering quality, we bring them peace of mind.

After guiding and helping numerous clients from global enterprises to mid-market firms to non-profit organizations, we are now experiencing breakthrough growth!

The impact you will have:
As a technical, relationship driven and customer focused professional, you will help us continue providing our clients with the quality of work that they have come to know us by.

Our client is embarking on a Sales Ecosystem Transformation Project and is in search of a Technical Program Manager. The engagement will be from ASAP through November 2024. While they are currently leveraging the Dynamics CRM platform, they are rebuilding a new environment to address technical debt and enable more modern features/functions in line with their business needs. The scope of the project is initially focused on Ticket Sales, but will also include enabling use for Event Sales, Marketing, and Corporate Sponsorships. The client is partnering with Microsoft Consulting Services as their SI, but need to round out their internal team with a super-strong Program Manager.

Following are some of the expectations of the role:

• Strong planning skills – working with/across the SI and internal Business and Technology Teams, along with 3rd party organizations, to develop and groom a project plan that is always current, and visible to the project team and executives. Understands this is not just an ‘administrative’ deliverable, but a map that is getting all parties from point A to B to C, inclusive of the roadblocks experienced along the way. Familiar with ADO for project tracking.

• Strong communication and facilitation skills – working with/across internal and external team members and stakeholders, can keep tabs on both technical and functional workstreams and bring the right people together at the right time and in the right forum to ensure transparency and smooth sailing; Able to succinctly identify risks and issues, analyze solution options, and make recommendations; familiar with RACI model for decision-making and applies judiciously to keep all parties engaged and on track.

• Strong SDLC knowledge - experience with both waterfall and agile delivery methods and able to train team members on the what and why along the way; Able to seamlessly move between business and technical language as needed for different audiences.

• Experience delivering projects alongside Microsoft Consulting Services.

• Experience delivering Microsoft CRM solutions.

Why our employees love working at Pivotal:
We believe our strength comes from our differences, and as a Certified Minority-Owned Business (MBE) and a majority women-led firm, we are committed to fostering and promoting a culture of diversity and inclusion. We believe our team and our community are our greatest assets and we strive to promote both daily.

From providing our employees the time to pursue company-sponsored certifications, to supporting and partnering with multiple non-profit organizations brought forth by our employees (such as Food Lifeline, United Way, and the Seattle Humane Society), we are proud to support both our fellow Pivotalites and the causes close to their hearts.

As we grow, we are anchored and driven byour Four Core Values:

• Be Engaged – We are present, committed, and accountable to our clients and to each other

• Consistently Deliver – We are dedicated and reliable by consistently delivering excellence

• Always Better – We continuously evolve, inspired to drive beyond the everyday norm

• Do Happy – Be passionate and bring fun and creativity into everything you do

Compensation, Diversity and Benefit Information:
The pay range for this position in Washington is $50 - $65/hr.; however, base pay offered may vary depending on job-related knowledge, skills, candidate location, and experience.

Pivotal Consulting is committed to creating and supporting a diverse and inclusive team and serving all communities. All qualified applicants will be considered for employment regardless of race, gender, gender identity or expression, sexual orientation, religion, national origin, disability, age or veteran status.

Pivotal Consulting offers a comprehensive benefit package, including medical, dental and vision insurance, 401k, and paid time off.