35 Customer Service Representative (FT) Jobs in Lynchburg, VA
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PIP, Inc. is Hiring a Customer Service Representative (FT) Near Lynchburg, VA
- Service customers at the front counter, over the telephone, the fax, and through the Internet.
- Help the customer by identifying the services and products that best meet their needs while maintaining profitability for the company.
- Ensure that all of their requirements are met.
- Represent the company by conveying expertise in our services and capabilities.
- Greet customers in a courteous manner and prepare invoices for customers' work.
- Answer the telephone using the company's procedures for incoming calls.
- Direct calls appropriately.
- Handle routine questions and requests by customers.
- Deal with customer complaints and concerns, facilitating satisfactory resolution as quickly as possible.
- Serve customers at the front counter. Process their orders in a timely manner. Any delays must be reported to management.
- Order stock or supplies as required to complete jobs. using proper procedures.
- Process copy jobs as needed.
- Fully utilize the computerized pricing/estimating program.
- Follow systems and procedures according to the Production Management Manual.
- Support Sales and Marketing.
- Prepare mailings as scheduled, including organizing and supervising labeling and packaging procedures.
- Maintain orderly appearance of the front lobby area.
- File customers’ originals daily when not electronically submitted.
- Upon closing, turn off lights and heating/ac in the lobby.
- Ensure all jobs are placed in proper locations before leaving.
- Reject poor quality or incorrect jobs and notify management.
- All other duties as assigned.
- Minimum of one year in sales or customer service, preferably in the graphics arts industry.
- Good skills in communication, both in-person and over the phone.
- Literate with computers and new technology.
- An aptitude for problem-solving, attention to detail, and an eye for color and design.
- Ability to move about freely through the center in order to work with other team members whenever necessary.
- Exposure to ink and chemical fumes, and airborne particles such as paper dust and drying powder.
- Noise can be loud sporadically.
- Subject to frequent priority changes where a fast pace and short notice occur regularly.
- Occasional lifting of up to 25 lbs.
- Subject to frequent priority changes where a fast pace and short notice occur regularly.
- Appearance at all times must represent the company's image.
Job Summary
Full Time
Business Services
$31k-39k (estimate)
01/14/2024
04/09/2024
gotopip.com
500 - 1,000
1908
PO CHUN CHEN
$1B - $3B
Business Services
Related Companies
The job skills required for Customer Service Representative (FT) include Customer Service, Problem Solving, Products and Services, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative (FT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative (FT). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative (FT) positions, which can be used as a reference in future career path planning. As a Customer Service Representative (FT), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative (FT). You can explore the career advancement for a Customer Service Representative (FT) below and select your interested title to get hiring information.
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