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Job Title: Customer Care Representative
Department: Customer Experience
FLSA Status: Non-Exempt (Full Time)
Reports To: Customer Care Supervisor (CCS)
Position Summary
The Customer Care Representative (CCR) is expected to handle all front-office administrative activities& will be tasked with ensuring the highest levels of customer service are delivered in a courteous and timely manner.This position requiresa high level of organization,accuracy, and efficiency in executing and managing the administrative activities executed in the front office.This position will also require proactive cross functional partnership within internal departments to ensure that requests and inquiries are researched and routed based on established processes.The CCR works closely with the Customer Care Supervisor to ensure satisfactory service is delivered consistently to our customersand is proactive in finding ways to connect with the community.
Essential Job Functions
COMPETENCIES
PERFORMANCE MEASUREMENTS
QUALIFICATIONS AND REQUIREMENTS
Education:
High School diploma, GED
Experience / Abilities:
TRAVEL AND HOURS
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
EEO STATEMENT
It is the policy of Pinnacle to provide equal employment opportunities to all individuals regardless of their race, creed, color, religion, sex, age, national origin, disabilities, veteran status, marital status, sexual orientation, military status, or any other characteristic prohibited by state or federal law.
Full Time
Retail
$34k-42k (estimate)
09/01/2023
05/09/2024
pinnaclepropane.com
LEWISTOWN, MO
25 - 50
2010
DEAN PHILLIPS
<$5M
Retail
Pinnacle Propane is a leading supplier and distributor of LPG in the U.S. and is part of a global group of LPG companies owned by the Dutch company SHV Energy the largest dedicated global LPG distributor. Pinnacle Propanes operations include bulk gas storage and delivery, cylinder filling and distribution, and community gas systems. Pinnacle Propane is committed to supplying its customers clean and sustainable energy for their homes and businesses.
The job skills required for Customer Care Representative include Microsoft Office, Customer Care, Attention to Detail, Communicates Effectively, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Representative positions, which can be used as a reference in future career path planning. As a Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative. You can explore the career advancement for a Customer Care Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.