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As a Manager over the Technical Support Account Management team and program, you will be responsible for developing and motivating a team of customer centric Ping experts and help lead day-to-day operations on a global scale. The day-to-day operations include coaching team members on best practices, assisting with escalations, ensuring adequate coverage throughout the day, working collaboratively with cross functional teams, taking an analytical approach to forecasting and growing the program, assisting with creative ways to strategically align resources to our premium customers and building strong relationships with them. This role will report directly to the Director of Support Account Management.
As a Team Manager you will:
You Have:
Full Time
$104k-141k (estimate)
05/23/2024
07/22/2024