Pinehurst Surgical Clinic PA is Hiring a SECRETARY II - Orthopaedics Near Pinehurst, NC
Job Type
Full-time Description SUMMARY: The secretary performs clerical tasks ensuring a smooth and efficient department flow. The secretary facilitates notification of patients and surgeons regarding scheduling of surgeries, appointments and tests. The secretary enters patient/surgery information in computer and maintains accurate and orderly schedules for the provider. The secretary maintains order/charge entry and completion of daily reports and tasks. POSITION REQUIREMENTS: Answer telephones/Process faxes
Promptly answer the telephones using approved scripting
Provide assistance to patients
Task all clinical questions to physicians or clinical staff per clinic policy
Utilize instant messaging or other department communication method to immediately contact clinical personnel with urgent requests
Return all phone calls within one business day; urgent calls immediately
Provide accurate messages to all staff and task physicians with referring physician requests
Process incoming faxes and send out faxes as needed daily
Schedule Surgeries and Ancillary Services
Select surgery dates based upon scheduling availability, diagnosis, urgency, and MD preferences.
Write up surgery charge tickets with CPT and ICD-9 codes for MD approval.
Put global days into computer per clinic policy
Input surgery charges or turn in to department coder per department policy
Schedule Ancillary Services: document the reason whenever a diagnostic test is not scheduled at Pinehurst Surgical.
Schedule hospital or surgery center surgeries/tests:
Fax in the surgery posting sheet/orders and appropriate patient records based on procedure
Provide a routing slip with prioritized steps
Escort the patient to preadmissions as needed
Input appropriate orders for surgery or ancillary services
Register New Patients and Schedule Appointments
Enter or verify demographic and insurance information
Use ihealth task list to register patient if info is received from patient portal
Process incoming referrals based on clinic and department policy
Assess whether a referral from the primary is necessary based on patient insurance
Assure the patient's insurance has a contracted insurance carrier
Schedule the appointment
Provide the patient directions and any needed information to prepare them for the appointment
Send note to the patient and referring physician for patients who don't show up
Make note in patients chart for patients who cancel their appointments
Complete Pre-certifications
Verify the insurance card is up to date in the system
Check eligibility
Accurately complete the benefit form
Contact the insurance carrier on-line or by phone
Task the benefit form to the financial counselor and if the patient is present, escort the patient to the financial counselor
Order Management/Charge Entry for Clinic Charges
Input appropriate orders per provider requests
Follow order and request thru to completion
Notify appropriate person(s) if results have not been received in timely manner per department protocol
Keep current daily/weekly/monthly order & task reports per clinic policy
Input provider charges on a daily basis ensuring all diagnosis and procedure codes are accurately and completely entered
General Administrative Duties
Schedule committee meetings, seminars, vacations, and personal appointments on the provider's calendar
Send out notifications to manager and other persons/entities of provider changes in schedule so that appropriate staffing and surgery schedule adjustments can be made
Collect and distribute mail
Contact PAS department with any clinic delays in providers arrival or clinic schedule per clinic policy
Complete all Disability forms and FMLA forms per clinic policy
Review failed fax logs
Correct any issues by working the hold/denial buckets
Imaging Secretary Duties Might Include:
Assists Technologist transporting patients to and from the unit, assists patients on and off the scan table; preliminary positioning for exams; ensures patient comfort during exams.
Assists technologist with paperwork as directed and then sorts and prepares patient images and paperwork for technologist review before submitting to customer. Assists Technologist with the networking set-up and transmission of work list and images to customer accounts.
Monitors and orders supplies, cleans unit, assists in preparing for transport on a daily basis.
As needed, works with manager on updating customer specific patient reports and PLE Data Entry Projects including, but not limited to: Bad Address Reports, AAR Unknowns, Keyed-in Physicians
Able to provide training, coaching and support to Patient Coordinators in the field when needed.
Monitors Account Profile Binders and Maintenance Binders on coaches and ensures current and complete.
Working with compliance to monitor annual postings and quarterly checklists.
Tracks ACT module completion and provides reminders to Team Members.
Works to obtain CPR trainer status and provides classes for other Team Members.
PHYSICAL REQUIREMENTS While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations; and the ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard. The employee frequently is required to sit, reach with hands and arms, talk and hear. Requirements PREFERRED QUALIFICATIONS:
Two years of experience in a medical setting preferred
Associates degree in medical office administration or technology