1 Contact Center Information Specialist (Part-time) Job in AZ 85132, AZ

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Contact Center Information Specialist (Part-time)

Pinal County

AZ 85132, AZ | Part Time

$36k-47k (estimate)

2 Months Ago

Contact Center Information Specialist (Part-time)

Pinal County AZ 85132, AZ

$36k-47k (estimate)

Part Time | Public Administration 2 Months Ago

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Pinal County is Hiring a Contact Center Information Specialist (Part-time) Near AZ 85132, AZ

JOB SUMMARY
Answer incoming calls and e-mails to the Contact Center, assist with questions from the public regarding Pinal County services, resolve questions within the scope of authority and training, and create service requests for County departments under basic supervision.

Work in this classification requires an individual to be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this description.

TYPICAL CLASSIFICATION ESSENTIAL DUTIES:

Answer incoming calls and e-mails to the Contact Center, verify user information, identify and classify the customer request, create service requests, route requests to County departments, and resolve customers' questions within scope of authority and training.
Obtain the correct answer from the County subject matter expert and relay the information to the caller or transfer caller to subject matter expert as needed.
Update resident and customer databases.
Work as a communication facilitator between the public and the county.
Operate various types of software and office equipment.
Answer telephone and email inquires by accessing multiple databases, electronically retrieving data and assessing information to communicate accurate answers to citizens and County staff.
Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
Perform other related duties as required.

MINIMUM REQUIREMENTS TO PERFORM WORK:

High school diploma or GED equivalent.
One (1) year of customer service and computer experience.

Preferred Qualifications:

Valid Arizona State Driver's License.

Knowledge, Skills and Abilities:

Knowledge of basic record keeping practices.
Knowledge of customer service standards and protocols.
Skill in operating computer systems and basic software applications.
Ability to provide effective customer service and deal tactfully and courteously with the public.

PHYSICAL DEMANDS:
The work is sedentary and requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The work also requires the ability to finger, perform repetitive motion, hear, speak, and demonstrate mental and visual acuity.

WORK ENVIRONMENT:
Work is performed in a relatively safe, secure, and stable work environment.

Notice to Applicants:

We appreciate your interest in our employment opportunities. At Pinal County, we value professionalism and treating others with respect. If these values are not demonstrated throughout the application and interview process we reserve the right to remove your candidacy from consideration and may impact your future Pinal County applications.

The hiring salary for this position is dependent upon experience, qualifications and position funding; starting salaries above the first quartile require additional approval.

This position is part-time.