Description

Summary:

As General Manager you will be responsible for maintaining the dealership’s profitability and its

day to day operation. You will oversee all dealership departments which include service, parts,

sales, the business department (finance) and accounting. You will directly lead and manage the sales

team. 

As General Manager you will be expected to reach and maintain all sales team and dealership goals as put forth by ownership. Duties include but are not limited to business planning, execution of those plans, and motivating staff and

management through exemplary leadership and solid business practices at all times you will uphold the

highest of moral and ethical standards. You will represent the dealership professionally, courteously,

and personably in all situations.

You will protect the dealership’s assets by maintaining and following all federal, state and local laws that

govern vehicle dealerships and the business they conduct. The accountability and the responsibility

for carrying out ownership directives will be expected and upheld at all times.

Requirements

Major Duties and Responsibilities:

General management

? The hiring and development of management staff, department team members, and the

performing of regular

performance reviews with all dealership staff.

? The planning and developing of the dealership’s annual business plan with dealership

ownership.

? Goals and objectives for each department, long and short range plans for accomplishing them,

with written detail presented to ownership for approval and implementation.

? Weekly reports to ownership on dealership financial condition. Cash flow, liquidity and changes

in financial position need to be monitored closely, always.

? Weekly meeting with accounting department head. Review and monitor all dealership expenses,

each department’s productivity and profitability, and create improved actions course where

necessary. Stay on target, and stay on goal path by reviewing and monitoring forecasts and

projections.

? Ensure that all financial records, reports and financial analyses are correct and maintained

properly by the accounting department. Ensure that all monthly reporting statements are

complete, accurate and submitted timely to ownership for review.

? Regular daily, and weekly departmental management meetings. Review expectations, goals and

profitability and any issues that need focus.

? Maintain positive relationships with all OEM’s, lending institutions and their affiliates and

personnel.

? Maintain and build a positive team atmosphere where everyone is important, as are there ideas

and what they do for the dealership.

? Institute and maintain customer service education throughout the dealership that promotes

positive customer engagements, always.

? Resolve any customer complaints or issues, promptly and professionally.

? Create and maintain cost effective client outreach programs, advertising, social media, etc.

Sales Management

? 

Directly oversee the selling and delivering of new and pre-owned motorcycles by dealerships

vehicle sales team with consistent direction and involvement.

? Implement and maintain a uniform sales process that is followed and tracked.

? Be proactive in lead generation and monitor logging of leads into the customer management

system by yourself and your sales team with daily follow-up on consistent usage.

? Motivate clients to purchase, and ensure that their needs and their ability to purchase have

been properly ascertained by your sales team and yourself.

? Remain current with all sales training available. Be proactive in acquiring the knowledge needed

for the job you are being hired to do. Ensure that those who are in your charge are being

afforded the same knowledge. Train and educate consistently. Maintain a professional

showroom environment that includes but is not limited to tagging motorcycles as required by

state and federal laws, properly displaying motorcycles, and ensuring the cleanliness of the sales

department.

? Greet all clients in a courteous and friendly manner. Introductions of clients by the sales team to

you early on in the sales process is mandatory.

? Uphold the highest ethical and moral standards. If you are to lead by example, you must set

one.

? Monitor and enforce introductions by sales team of all clients and prospects to each department

for explanations of services available.

? Provide prompt, dependable service always, without fail, to your team and clients.

? Handle telephone calls and all inquiries courteously and quickly.

? Have the sales department open and ready for the day’s business by the dealership’s opening

time, always without fail.

? Be prompt and on time as you are setting the tone for your sales team.

? Be honest and fair in all business dealings. Protecting the dealership is always number one.

? Hire team members and monitor the performance of your sales team.

? Create annual sales department business plan. Forecast sales, gross and operating profits, as

well as department expenses.

? Coordinate purchasing the appropriate supply of new and used vehicles.

? Show responsibility to and interest in growing the dealership’s business.

? Always focus on quality.

Qualifications:

? A verifiable history of solid management skills in a retail dealership environment.

? Experience with and working in other dealership departments in a supervisory role is a plus.

? Strong leadership skills and the ability to communicate clearly with customers, team members

and all vendors is a must.

? A strong understanding of dealership and business financials: balance sheets, P&L’s, income

statements. You must be able to analyze clearly what those reports show, and know how to get

? the information for yourself if someone’s not able to get it for you. A clear understanding of the

dealership’s DMS is a must.

? Staying abreast of all OEM requirements and bulletins. The understanding of all federal, state

and local laws that effect dealership operations and complying with them.

? And last but not least, have a good time doing what you do, make the working experience

positive for all the folks in your charge and set the bar high.