Physician Affiliate Group of New York (PAGNY) is one of the largest multi-disciplinary groups in the country whose main purpose is to nurture and embolden the healthcare providers who take care of the most fragile and vulnerable patients in New York City. PAGNY people do more than diagnose and treat; we uplift the spirits and dignity of patients because we love what we do, and it shows. PAGNY is committed to recruiting and retaining productive and enthusiastic physicians and promotes our health professionals wellness.

PAGNY is comprised of over 4,000 physicians and healthcare professionals who provide services to NYC Health Hospitals (H H), the largest public health system in the United States. Our practitioners are highly skilled professionals with outstanding credentials who deliver the highest level of quality healthcare to patients throughout New York City.

The Senior Desktop Support Technician will provide onsite support to diagnose, resolve issues, and escalate issues for both branch and satellite offices.

• Proficiency in Azure, Active Directory, Office 365, SharePoint, Intune and OneDrive.
• Experienced within all facets of asset management.
• A high level of oral and written communication skills to communicate effectively with senior managers, colleagues, and other stakeholders.
• Excellent analytical and technical skills with strong written, verbal, and interpersonal skills.
• Follow up with customers to ensure satisfactory service and if applicable guide the end user through step-by-step problem-solving process.
• Conduct root cause analysis of recurring incidents and recommend improvements to prevent future occurrences.
• To work under pressure and think clearly in challenging situations in a logical manner.
• Collaborate with other IT teams to provide solutions to complex technical issues.
• Participate in ongoing IT projects and initiatives assigned by the IT Director/Manager.
• The role is 100% onsite in Midtown and requires the candidate ability to travel to satellite offices in New York City when necessary.

• Strong knowledge of Microsoft Windows Active Directory Services: DNS, Active Directory (on-prem and Azure), Group Policy, and SharePoint.
• Experience with Microsoft 365 Administration: EOL, Teams, SharePoint.
• Strong knowledge of the Microsoft toolset, both on-premises and cloud-based.
• Strong Proficiency in PowerShell or other scripting languages.
• Knowledge of new and emerging enterprise technologies (ex: Intune, Windows Analytics, Autopilot).
• Experience with JAMF and other RMM & MDM solution.
• Strong communication, collaboration, and documentation skills.
• Demonstrated expertise in IT support in retail or field-based environments a plus.
• Experience developing creative solutions to complex problems.
• Bachelors degree in computer science, Technology Systems Engineering or a related field preferred.
• Preferred Industry Certifications: ITIL, Microsoft, CompTIA.
• Knowledge of video conferencing and AV setups; must be able to provide support for both in-office and popular hosted video conferencing platforms (Zoom, WebEx and MS Teams).
• At least 7 years of professional IT support experience.
• SharePoint Development and Support (plus).
• Webpage Development and Support (plus).

Exceptional Benefits Package:

• Competitive compensation package
• 10% 401K company contribution after one year of service, with 3% company contribution starting day one
• Choice of a three tiered, nearly FREE medical and dental plans starting day one
• Generous paid time off program
• Annual salary for this position is $55,000 - $75,000.

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered as applicable (e.g., location, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity).

Physician Affiliate Group of New York, P.C. (PAGNY) is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.