POSITION SUMMARY

Reporting to the Admissions Supervisor, the Admissions Specialist is responsible for the management of the administrative functions for the Admissions Department and provide support with conducting assessments/intakes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs clinical assessments for admissions to Phoenix House programs; performs assessments and evaluations in keeping with Phoenix House policies and procedures.
• This includes but is not limited to interviewing prospective patients and relatives to obtain necessary and pertinent personal and financial data to determine eligibility and appropriateness of treatment and admission.
• Completes progress notes, and documents provisional diagnosis and medical necessity for treatment in client's Electronic Health Record and County systems, as applicable.
• Performs crisis intervention sessions for families who are seeking treatment.
• Completes the admissions process (which may include transportation) for assigned intakes with approval by their authorized representatives.
• Creates the patient's Electronic Health Record, as part of the admission process and responsible for data management related to assigned county, in-network insurance provider, and/or private pay patient individual charts,
• Maintains and provides a list of referrals for patients who do not meet the admissions criteria.
• Participates in both daily admission meetings and bi-weekly individual supervision meetings with Program Director.
• Communicate and coordinate with Program Director regarding prospective intakes.
• Actively establishes and maintains contacts and communications with various organizations and agencies to increase referrals.
• Verify insurance benefits of potential clients including the scope of coverage, health insurance, & share of the cost
• Maintain all required reporting functions and assure 100% completion of all admission paperwork as required by the agency, county, and other regularly bodies
• Ensures compliance with local, state, and federal confidentiality laws and regulations.
• Communicates pertinent clinical information to the clinical team that will assume care for the patient.
• Attends all required staff training sessions in accordance with Phoenix House and state licensing requirements, completes all training on time
• Attends and participates in program and all staff meetings
• Adheres to and promotes the Phoenix House Mission, Vision, and Values while acting as a role model for others
• Other duties as assigned

EDUCATION/EXPERIENCE/CREDENTIALS

• The Registered Admissions Specialist shall possess a
• High school diploma or its equivalent; and be registered as an Alcohol and Drug (AOD) Counselor recognized by The Department of Health Care Services (DHCS). or
• The Certified Admissions Specialist shall possess a
• Minimum of a high school diploma or its equivalent; and be Certified as an Alcohol and Drug (AOD) Counselor recognized by The Department of Health Care Services (DHCS).
• Minimum of one-year prior experience in a related field.
• Bachelor's degree in a related field preferred
• Experience in Substance Abuse or Mental Health preferred
• Experience with SPAC, DMH, Community Care Licensing, and other governing bodies preferred
• Must maintain a valid California Drivers' License, have proof of automobile insurance and maintain a safe driving record based on Phoenix House policy

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrated commitment and adherence to Phoenix House Mission, Vision, and Values: I CARE For? Integrity, Collaboration Appreciation, Respect, Excellence, and Forward-Thinking
• Proficiency in MS Office systems
• Ability to utilize an electronic medical record
• Proficiency with SPAC, DMH, Community Care Licensing, and other governing bodies
• Establish and maintain effective working relationships with others
• Communicate effectively with others both orally and in writing
• Ability to work effectively in a fast-paced changing environment
• Ability to establish and consistently enforce appropriate boundaries with patients
• Ability to model positive behavior and demeanor
• Understanding of addiction, co-occurring models, and treatment modalities
• Understanding of adult/adolescent development and family systems
• Excellent time management and organizational skills
• Ability to be flexible; problem solver, self-directed; customer service-oriented, and collaborative
• Skills and ability to engage and develop a rapport with patients and families of various backgrounds
• Bilingual in Spanish preferred