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Job Description: 

The Team Manager reports to the PersonLink Unit Manager and directly supervises a team of supports coordinators. The primary responsibility of the Team Manager is to ensure that the work of PersonLink Supports Coordinators are performed, documented and billed in compliance with all ODP, IDS, PersonLink and PHMC requirements, policies and procedures. This individual will also ensure that all SC work is delivered/provided and data entered in HCSIS accurately and according to timelines. The Team Manager will also ensure that all staff respond to consumers and families in a timely, professional and comprehensive manner. 

Responsibilities:

• Recruit, orient and supervise (individual and group supervision) supports coordinators.
• Supervise, mentor and coach SCs to provide, track, monitor and document all services provided in compliance with all IDS, ODP and PersonLink policy and procedures.
• Monitor and intervene with SCs to ensure the timely completion of initial and annual ISPs/ PUNS and monitoring's as directed by IDS, ODP and PersonLink
• Ensure that SCs are properly trained and have the skills to provide all supports coordination services to consumers, families and providers.
• Ensure all SCs are properly trained and have the skills to document work in HCSIS and PHMC systems for ISPs, service notes, monitoring reports, incident management and other areas where documentation is required.
• Ensure all SCs provide and document SC services and changes/updates to ISP and consumer information in HCSIS as required.
• Assist in the analysis of compliance standards of all activities related to supports coordination.
• Participate as part of a management team to plan, coordinate and implement program interventions, policies and procedures
• Facilitate and develop referral relationships with other organizations and support resources (providers, resources, advocacy, etc.)
• Facilitate and develop cooperative working relationships with IDS, ODP, education, employment, training, mental health, health, and socialization service systems
• Empower individuals and families to be self-advocates and obtain supports and services for themselves
• Advocate for individuals and their families within and outside the intellectual disability system
• Respond to all emergencies within 24 hours of the received contact
• Report all incidents to the PL point person and enter information in HCSIS as directed
• Participate in meetings, trainings and conferences and serve as PersonLink’s liaison to specific committee as identified
• Complete other duties as assigned

Skills:

• Excellent interpersonal skills
• Excellent organizational and time management skills
• Excellent verbal and written communication skills
• Excellent analytical and problem solving skills
• Excellent leadership and team building skills
• Demonstrated ability to understand and adhere to policies and procedures
• Demonstrated skills with computers and electronic reports

PERFORMANCE CRITERIA:

• Ensure each individual assigned to PersonLink has an initial Individualized Service Plan (ISP) and an initial Prioritization of Unmet Needs (PUNS) within 30 days from the date of assignment
• Ensure each individual assigned to PersonLink has an annual Individualized Service Plan (ISP) and an annual (or as indicated by need) Prioritization of Unmet Needs (PUNS) within 300 days from the date of the prior ISP
• Ensure each individual funded under Base and SC-only have face to face meetings on a quarterly basis
• Ensure each individual funded under Person/Family Driven Support Waiver and Consolidate Waiver must have monitorings as per IDS, ODP and PersonLink policy and procedures
• Ensure that all service and supports are provided in a person-centered and community- based manner to consumers served by PersonLink.
• Provide supervision to all assigned SCs to ensure their compliance with all IDS, ODP and PersonLink policy and procedures
• Complete informal 3 month review; 6 month probationary evaluation for each SC and offer feedback/develop learning and improvement goals with new staff
• Complete annual performance evaluation for each SC as per PHMC policy and procedures
• Review weekly the quality and frequency of service note entry; ISPs/PUNS completion, submission and entry in HCSIS
• Review monthly the documentation of incident reports and follow up by SC in service notes
• Review monthly the frequency and quality of monitoring documentation for each individual
• Review to do lists and HCSIS Alerts for each assigned SC
• Complete weekly and monthly compliance reports required by Unit Manager
• Attend weekly team leader’s meetings with Unit Manager and Program Director
• Complete Annual ODP and IDS assigned training

Experience:

• The Team Manager must have a minimum of two year’s paid work experience in a relevant area such as children and family services; services to individuals with physical, sensory or developmental disabilities; health or behavioral health services; social work or social services; education, or in some other relevant service area. Skills in Spanish and other second languages, ASL, and other cultural or adaptive areas are also preferred.

Supervisory Experience:

• The Team Manager must have a minimum of one year paid supervisory experience.

Education Requirement:

• Team Manager must have a Master’s Degree and two years of relevant post-degree experience including one year of supervisory experience. Degree must be in a relevant area such as human or social services, criminal justice, nursing, behavioral health, education, social work, or other relevant degree. All degrees must be from educational institutions approved by PHMC.

Salary:

• Starting salaries vary and are based according to education, work experience, supervisory experience and skills.