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Job Title:
Health Plan Team Manager
Description
Determine the Consumer’s needs in receiving LTSS services by adhering to the State mandated processes. The PCC Service Coordinator Team Lead supports the participants and supervises their assigned Aging Team to assist participants in receiving LTSS services.
PCC serves the following waivers and programs in Pennsylvania:
PCC offers Pennsylvania Home and Community Based Services (HCBS) services for the following:
Our Philosophy
Patient Care Coordination is committed to enhancing the quality of life of our consumers by providing a well-rounded, focused and consumer-approached level of service. Our consumer-approached focus enables Patient Care Coordination to provide consumers with the proper and most appropriate types of services to enable independence in the community.
Overall Responsibilities:
Under the supervision of the Chief Operations Officer, the Health Plan Team Manager is responsible for the development and coordination of services for an assigned managed care organization. The SC Health Plan Team Manager will supervise and provide consultation to designated Service Coordinator team members.
Job Responsibilities for MCO Team Manager
1. Responsible for the operational functions of the service coordinator team assigned to a designated LTSS CHC health plan MCO.
2. Support and supervise staff providing day-to-day supervision, including direct administrative and clinical supervision (if applicable based on licensure)
3. Establishes and maintains production and quality standards by developing and ensuring compliance with all customer service and process standards through reviews, monitoring audits, reports and practices. Provides direct and timely feedback to all staff on the results.
4. Ensure all service coordination responsibilities are completed in compliance with MCO specific contract requirements including participant assessments and person- centered service plans.
5. Stays up to date with all CHC waiver changes and MCO changes and training then ensures all Service Coordinators on their team are trained on changes.
6. Acts as main point of contact and mentor for training; ensures required trainings and educational needs of staff are met during initial orientation and at least annually per CHC agreement requirements and OLTL standards; Follows training guidelines and offers in-service support on an ongoing basis.
7. Collaborate closely and develop strong working relationship with assigned MCO internal service coordination team; Maintains a high level of customer service and responsiveness to the health plan; instill a positive image of PCC at the designated health plan and with partner organizations and throughout community.
8. Ensures accurate and timely documentation of all services provided and other related paperwork per PCC contract with the MCO and CHC Agreement requirements.
9. Coordinate intake of participants accepted by PCC and ensure documentation and permissions are reviewed and signatures obtained for delivery of services, choice of providers and participants rights and responsibilities.
10. Monitor productivity and quality of team to ensure PCC standards are maintained; Maintains appropriate tracking of department statistics based on organizational and regulatory standards to ensure compliance with OLTL and NCQA requirements as well as MCO quality standards.
11. Review team’s performance against established company goals and OLTL guidelines: Identify problems and initiate a corrective action plan as needed
12. Schedules routine coaching interactions with the service coordinators on the team to drive performance expectations; Completes performance evaluations and adheres to established performance evaluation timeframes
13. May be responsible for a caseload of individual participants; Maintains and exceeds daily, weekly, and monthly billing requirements per the billable unit standards currently established for team managers as well as adhering to the highest quality standards for service coordination delivery to assigned participants.
14. Assists and audits service coordination visits and monitoring calls and maintain compliance and integrity of participant care while ensuring high levels of customer satisfaction.
15. Coordinates and conducts department meetings on a regular basis; attends all other regularly scheduled staff meetings
16. Provide the best customer care possible, including reliability in working scheduled hours; Takes the lead in handling all crisis situations and provides solutions and direction to team members to help problem solve and clear barriers to effectively meeting the needs of our participants and MCO partners in person centered care planning.
17. Create an organizational culture that respects and celebrates the diversity of our participants; maintain a participant-focused level of practice that adheres to the company’s mission and values, and per OLTL regulations.
18. Perform other duties as assigned.
Qualifications
Job Type: Full-time
Pay: $48,000.00 - $60,000.00 per year
Benefits:
Experience level:
Schedule:
Education:
Experience:
Work Location: In person
Full Time
Skilled Nursing Services & Residential Care
$101k-126k (estimate)
01/16/2024
05/13/2024
patientcarecoordination.com
PHILADELPHIA, PA
25 - 50
2014
Private
PAUL S RIMAR
<$5M
Skilled Nursing Services & Residential Care
Patient Care Coordination provides healthcare services to individuals and businesses.