Summary

• Operating and maintaining Phillips Management Groups (PMG) assets (apartment homes and/or office buildings) by performing the following duties personally.

Essential Duties and Responsibilities include the following:

• Assist in monitoring turns, vacant units and move outs
• Maintain exterior appearance of property to present good street appeal
• Assist with purchasing building supplies, machinery, equipment and furniture
• Completion of work orders
• Assist in training associates in the areas of professionalism, customer service and fair housing, plus provide them assistance if needed
• Assist supervisor in overseeing the daily work for the maintenance pools, grounds, service request, make readies, move-ins and projects
• Perform routine preventative maintenance to ensure that building systems and physical condition of asset doesnt deteriorate
• Perform routine trash pick-up daily
• Record type and cost of maintenance or repair work needed
• Assist with maintaining the SDS/OSHA/EPA logs in shop and office; Inventory control logs and preventative maintenance logs as in supervisors absence
• Check irrigation systems on a regular basis
• Check key log daily; assure all keys are accounted for
• Assist in scheduling and completing work orders as necessary ensuring that there is a 24 hour or less response time
• Trash compactor and pool maintenance during season
• Plumbing, carpentry, drywall, insulating, roofing, pool maintenance, appliance installation and repairing buildings, floors or stairs,
• Basic electrical experience
• Fabricate and repair of appliances, etc.
• Landscaping
• Will participate in on-call rotation
• All other duties as assigned

Supervisory Responsibilities

• This job has no direct reports

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school diploma or general education degree (GED); two (2) plus years experience; or equivalent combination of education and experience.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Communicates Effectively - Exhibits the highest degree of diplomacy and professionalism in all interactions; excellent written, verbal and non-verbal communication skills; as applicable to various communication channels (in person, email, telephone, etc.).
• Product Knowledge - Has an excellent working knowledge of operating systems, such as HVAC, electrical, plumbing, etc.; Considered an expert within the team and/or organization.
• Quality of Work and Productivity - Sets high standards, consistently achieves high quality results and in excess of expectations (e.g. make ready work, service request completion, exterior community maintenance, common area maintenance and other job tasks); concerned with getting the job done properly and timely; always exhibits customer care and assists in obtaining positive Brand Assurance Reviews; frequently seeks to find ways to improve personal productivity/quality of work; may serve as a key resource and/or advise others.
• Problem Solving and Work Methods - Always approaches problems with thoughtfulness and care demonstrating PMG Core Values; analyzes problems before acting; identifies and evaluates possible solutions; implements the best solution; follows-up to ensure solution solves the problem; modifies solutions as necessary to improve outcomes; always remains well organized and uses time effectively; serves as a key resource and advises others.
• Self-Development - Always identifies, seeks and participates in career development by acquiring certifications, attending seminars, apartment association events and/or other classes; Participates in employee feedback (providing and receiving); always looking for ways to apply what they have learned and learn from others; stays current on all training requirements (Grace Hill, Zenith, etc.).
• Policies and Procedures - Fully capable and experienced with properly following/enforcing all company policies and procedures, including safety, P and P, Employee Handbook, etc.; has experience with properly applying/enforcing policies and procedures in difficult situations; serves as a key resource and advises others.

Language Skills

• The ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports, work orders and correspondence along with the ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

• Must have the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume and be able to apply concepts of basic algebra and geometry.
• Reasoning Ability
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

• Basic computer skills

Certificates, Licenses, Registrations

• CFC, CPO, HVAC Certifications (Recommended)

Other Qualifications

• Must have own vehicle and tools
• Must have a valid drivers license and insurance

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell.
• The employee is occasionally required to sit.
• The employee must regularly lift and /or move more than 100 pounds.

Mental/Emotional Demands

• Must be able to work with persons who are in stressful situations due to nature of customer service environment; Must be able to calmly work under pressure; must be able to complete multiple tasks with competing deadlines.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duty of this job, the employee is regularly exposed to fumes or airborne particles; toxic or caustic chemicals and outside weather conditions.
• The employee is frequently exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; extreme cold and extreme heat. The employee is occasionally exposed to risk of electrical shock and vibration.
• The noise level in the work environment is usually moderate.