Role & Level/Grade: T2/3

SUMMARY:

Reporting to the Audio-Visual Systems Manager, Audio Visual Technician level II will need to set up, operate, maintain, and repair AV equipment used to enhance Museum events, such as projectors, TVs, microphones, DSPs, lighting and sound mixing equipment. They will support and maintain general technology-based exhibits, Planetarium, AV systems, and conference rooms with codecs and touch panels. They support digital signage and provide technical support for teleconferences, webinars, camps, and distance-learning classes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain an in-depth knowledge of AV systems, including signal flow and Professional Setups.
• Ability and knowledge to access, configure, and maintain digital processors.
• Ability to remove and replace AV equipment with minimal supervision.
• Work independently and proactively.
• Suggest ideas for AV improvement.
• Able to work with and train Technicians for AV systems.
• Perform general maintenance and support of audio-visual equipment and lighting systems.
• Operate high-quality audio distribution and sound reinforcement/lighting systems supporting museum events.
• Operate sound and lighting boards for the planetarium.
• Operate and support laser light shows during museum events.
• Monitor AV Museum equipment during museum events set up and break down.
• Troubleshooting A/V equipment when technical questions or problems are related to A/V equipment and identifying appropriate solutions.
• Troubleshoot technology exhibits running on Mac OSX and Windows-based computers throughout the Museum.
• Provide basic instructions on the operation of A/V equipment to customers as necessary.
• Maintain regular maintenance checks on all AV systems.
• Support the museum’s staff and clients in using the installed AV systems.
• Be on-call outside regular working hours during production periods and in emergency situations.
• Attend A/V staff meetings and training sessions.
• Undertake any other relevant activities that fall under this positions' general scope as directed by the Audio-Visual Manager and VP of Technology.

MINIMUM JOB QUALIFICATIONS/EDUCATION:

• Minimum of 2 years' experience.
• Associate or Technical Degree.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to work flexible hours, including evenings and weekends.
• Ability to follow and understand signal flow on a professional level.
• Support the AV and lighting rigging in a stage/theatre environment and lighting control experience.
• Computer hardware and software troubleshooting for Microsoft Windows and Apple OSX.
• Customer focused with the ability to deliver a high-quality service to customers.
• Excellent communication skills (verbal and written).
• Excellent organizational and time management skills.
• Strong attention to detail and ability to follow procedures.
• Ability to follow directions on the fly.
• Support lighting systems, control apparatus, equipment, and maintenance thereof.
• Ability to work as part of an existing team.

AUDIO HARDWARE REQUIREMENTS:

• Professional knowledge of audio cables, Audio DSP’s and Digital Mixing Consoles operational features.

• Applicant would need to know how to connect, load and save presets to all audio systems if an exhibition or an event would require any functional changes.
• Digital wireless microphone system setup and a Pro knowledge of frequency spectrums if a visiting exhibition or event is carrying wireless microphones or similar equipment.

VIDEO HARDWARE REQUIREMENTS:

• Working knowledge of projector operations, smart tv operations, HD cameras, HD cables, control systems, and wire management.
• Ability to work on systems.
• Working knowledge of Crestron Touch Panel/IPAD operation for the day to running of the event and learning center spaces.

LIGHTIING HARDWARE REQUIREMENTS:

• Working knowledge of professional moving head DMX controlled lighting fixtures and laser systems, although specific laser control training is available online.

• Maintenance of moving head fixtures including gobo changing, lamp and effects wheel replacement.
• PC based DMX controllers for production setup and day to day control. Some production vendors may carry their own conventional DMX controlled lighting consoles so a knowledge of connectivity and setup of these consoles would be a benefit.

GENERAL REQUIREMENTS:

• As most AV systems are now IP based it would be beneficial for the applicant to have networking knowledge for fault finding and hardware replacement scenarios.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; and talk and hear. The employee is required to stand and walk for prolonged periods of time, along with climbing and reaching with hands and arms. The employee must occasionally lift and/or move from to 50 to 70 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORKING ENVIRONMENT:

Work is normally performed in an interior environment. Some work from time-to-time will be in an exterior environment with exposure to climatic conditions. Schedule will include non-traditional hours, evenings, and weekends.

CLEARANCE REQUIREMENTS
• Background clearance.
• Drug screening as part of the Drug Free Workplace Program.