Philadelphia FIGHT, Community Health Centers
Pharmacy Technician
Hours: M-F 9:00 to 5:00
Department: Pharmacy Services
Supervisor: Pharmacist
Full-Time, 40 hours per week; non-exempt
Job Description
Philadelphia FIGHT was initially founded in 1990 as a comprehensive AIDS service organization. Today we are a Federally Qualified Health Center (FQHC) with multiple clinical sites that provide state-of-the-art culturally competent primary care, advocacy, social services, consumer education and outreach for patients in need regardless of HIV or insurance status.
The patients and staff at Philadelphia FIGHT are diverse and represent a broad spectrum of race, religion, gender identity, sexual orientation, HIV status, and physical ability. All staff are required to consistently demonstrate sensitivity to the diverse nature of our community. Successful FIGHT staff are professional, innovative, emotionally intelligent, intellectually curious, hard-working, reliable, and committed to a trauma-informed, patient-centered approach in all interactions with patients and their families.
Job Summary
The Pharmacy Technician is responsible for supporting pharmacy-related activities within FIGHT Community Health Centers alongside the Clinical Pharmacist. The Pharmacy Technician operates in accordance with the appropriate city, state, and federal laws and regulations.
The Pharmacy Technician's key role is to ensure patients have access to their medications by forwarding refill requests to providers, obtaining prior authorizations through insurance plans, communicating with dispensing pharmacies to problem-solve, enrolling patients in copay assistance, coordinating delivery of office-administered medications, and working together with health center staff to address other issues that may arise.
The Pharmacy Technician also maintains accurate records and other documents in a systematic and well-organized manner.
Job Responsibilities
Pharmacy Technician :

• Receive all incoming medication-related communication (faxes, phone calls, voicemails, electronic messages, etc.) and address or forward to appropriate staff member.
• Inform providers of all appropriate refill requests and provider-specific requests.
• Refer all drug information and clinical questions to the providers.
• Process all prior authorization requests in a timely manner and communicate with providers, pharmacies, and patients regarding status.
• Inform providers of formulary alternatives (if info is provided by the patient's insurance) for medications not covered by patients' insurance.
• Make necessary calls to pharmacies or insurance companies to help address any issues with medication access.
• Work together with medical case managers, nurses, providers, and all other appropriate clinical staff to problem-solve when necessary.
• Set up delivery of medications from the appropriate pharmacy for patients receiving office-administered medications.
• Assist patients when they report lost or stolen medications.
• Assist patients with co-pay assistance cards.
• Assist supervisor in medication inventory management.
• Maintain pharmacy services in accordance with departmental standards as well as governmental laws and regulations.
• Identify, report, and act as appropriate on medication safety related risks and incidents.
• Maintain awareness of current regulations, trends, and issues pertaining to the 340B program.

340B Responsibilities :

• Assisting in annual 340B third party audits.
• Participating in all HRSA 340B related audits.
• Participating in quarterly 340B Governance Committee meetings.
• Monitoring and staying in compliance with 340B Annual Calendar.
• Attending regular meetings with 340B contract pharmacies.
• Assist with the development of knowledge and maintains awareness of current regulations, trends, and issues pertaining to the 340B program.

Qualifications
To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills and ability required.
Education/Experience:

• High school diploma or equivalent.
• A minimum of 3 years of professional work experience as a Pharmacy Technician.

Skills:

• Strong organizational skills and high attention to detail
• Excellent communication, interpersonal skills, and collaborative skills
• Willingness to following universal precautions and maintain patient confidentiality

Certificates, Licenses, Registrations:

• Completion of HIPAA regulation training within 30 days of hire
• Complete 340B University training annually

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must be able to sit or stand and remain in a stationary position.
• Must be able to walk, move, traverse about the inside of the office or laboratory.
• Must be able to see, determine, identify, recognize, and inspect.
• Must be able to operate, use, prepare, place, position computer equipment and/or laboratory equipment.
• Must be able to stoop, kneel, bend, climb stairs.
• Must be able to lift up to 25 pounds.
• Noise - Moderate noise (examples: business office with computers and printers, light traffic)

Other
Initial probationary period is three months. Benefits including health benefits as per employee handbook begin on the first day of work.
Physical Demands:

• Ability to continuously stand, walk or sit.
• Ability to bend, climb stairs frequently.
• Ability to lift up to 10 pounds infrequently.
• Ability to squat occasionally.

Work Environment:

• Generally works in a clinical office environment but may occasionally be required to perform job duties outside of the typical clinical setting.

FIGHT is an EEO, Affirmative Action, LGBTQ, and people living with HIV/AIDS and protected veterans institution