Position Title:

Field Service Technician

Reports To:

Technical Services Manager

Position Location:

Eagle Rock, VA

FLSA Class:

Position Type: Full-time

Leadership responsibility: No

Budget responsibility: No

Main position objectives

The Field Service Technician provides the highest quality on and off-site technical support for the client family of equipment to include: plastic pelletizing systems, polymer pump and filtration systems.Working independently but supported by others, the incumbent is the technical representative to our customers for all product maintenance, installation, and repair issues.

Position description – Tasks, responsibilities, competencies

(List 8-10 specific tasks – start each description indicating an action e.g. leads, advises, develops etc.)

Independently travels nationally and internationally as Gala’s primary technical representative to the customer.

Interacts with customers on a daily basis to provide solutions to issues

Conducts yearly follow up calls to all Gala customers to check up on the customer and Gala machinery

Participates in customer visits to provide support for equipment installation, troubleshooting, maintenance and repair activities. Visit responsibilities include logistical planning, coordination with interagency contacts and the customer, execution of the trip and reporting activities and expenses.

Provides training to customer in house at Gala’s facility and at the customer’s location.

Represents the company and collects customer feedback to facilitate continuous improvement opportunities.

Conducts technical discussions regarding machinery repairs, upgrades, and selection to assist customers with a solution to their needs or problems.

Collaborates with engineering, manufacturing, parts and equipment sales to develop customer focused solutions.

The incumbent considers all interests of quality, accident prevention and occupational safety as well as environmental safety in a preventive manner within his scope of responsibility and supports the avoidance of damages to people, facilities, assets, material and environment actively.

The incumbent is obliged to perform tasks requested by management that relate to his position scope or arise from company needs. This job description reflects current status, right to make changes reserved.

Work Environment

Work in this position is both in an office and a factory floor environment, either locally or at a customer site.While performing the duties of this job in a factory setting, the employee may be exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment and job sites can be loud and PPE may be required.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. The employee must be able to lift items up to 50 pounds.

The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Occasional prolonged sitting during international commercial air travel.

Job Specification

Education (area of studies, Management, IT etc.)

Mandatory

High School diploma or equivalent education (additional technical skills a plus)

Strong mechanical aptitude

Desirable

Technical training in electrical systems (single-phase, 3-phase or low voltage systems)

Technical training on logic circuits, electric motors, gears / mechanical devices

Multiple language skills

Professional experience (description incl. No. of years)

Mandatory

Desirable

Min 3 years of experience in a field service role

Min 3 years of experience using measuring / test equipment including micrometers and multi-meters

Writing progress and expense report

Global travel experience

Experience in plastics processing or rotational molding highly desirable

Interpersonal skills and behavioral competencies

Mandatory

Excellent verbal and written communication skills

Highly organized and efficient

Independent self-starter with ability to problem solve and anticipate and avoid issues

Strong team player, work ethic and commitment to win

Customer-focused

Dover Competencies

(Highlight the 3 most important competencies for success in this role)

Dover Competencies:

Attract, Develop and Retain Talent

Builds and Manages Collaborative Relationships

Change Leadership

Customer Impact

Motivates and Inspires

Results driven

Self Awareness and Personal Development

Strategic Mindset

Strong Business Acumen and Sound Judgment

Winning the right way

Schedule:

Monday to Friday 2 Shift 3 Shift Other: possible weekends or holidays as needed

Travel frequency in %

(e.g. 1 week per month = 25%)

50% - average trip is 5 days in duration; international trips could last up to 4 weeks.

Job Type: Full-time

Pay: $50,000.96 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 7 years
• 8 years
• 9 years

Schedule:

• 8 hour shift

Work setting:

• In-person

Experience:

• Plastic: 3 years (Required)
• Manufacturing: 3 years (Preferred)

Ability to Relocate:

• Eagle Rock, VA 24085: Relocate before starting work (Required)

Work Location: In person