Required: Bilingual - fluent in English & Spanish

About us

Our work environment includes:

• Growth opportunities
• On-the-job training

We are seeking a Patient Accounts Representative (Resource Advisor) to be responsible for guiding patients through financial arrangements and referring qualified patients to the appropriate government assistance programs. The ideal candidate will have superior organizational skills and a passion for attention to detail and provide great customer service to all patients. A minimum of one year of customer service and office experience is required and the right candidate will enjoy working at a growing healthcare organization.

Responsibilities include, but are not limited to:

• Interviews patients or family members in person or by telephone within HIPAA guidelines and determines eligibility based on guidelines supplied by the client site and uncompensated trust fund regulations.
• Maintain complete records of all patients applying for low income or financial assistance to include application, proof of income, acceptance/denial letter, and any/other applicable documentation.
• Ensure to follow up company’s, departmental and hospital policies and procedures to maintain compliance.
• Maintain daily contact with various hospital departments and other outside entities on self pay referrals.
• Assist patients in completing applications for state/county or government programs.
• Maintains statistical and other data related to financial determinations.
• Follows up with patients or family member after discharge to start the completion application in a timely manner.
• Submits completed applications in a timely manner for approval.
• Create detailed notes in the host or hospital system to reflect all actions performed on a patient’s account (for example: scheduling, payments, etc.).
• Initiate online PE’s (Presumptive Eligibility) for patient’s eligibility for Medicaid/NJ Family Care.
• Completes PA1C- form for patients eligible for Medicaid/NJ Family Care programs.
• Assist in special projects as requested by Management team.
• Ensures that routine and priority tasks are completed within established departmental time frames.
• Attends and actively participates in department meetings, trainings, and cross-training programs.
• Perform other duties as assigned by management team.

Requirements

• Bilingual – writing, reading and speaking in Spanish (required)
• High school diploma or GED
• Strong communication, including writing, speaking and active listening
• Great customer service skills, including interpersonal conversation, patience and empathy
• Good problem-solving and critical thinking skills
• Ability to multi-task and work in a hospital environment
• Organization, time management and prioritization abilities
• Understanding of industry-specific policies, such as HIPAA regulations for health care is helpful
• Attention to detail and excellent quality
• Knowledge of revenue cycle processes including: health insurance verifications, billing, collections, cash posting functions and coding is a huge plus
• 2 years experience in Patient Financial Services or related healthcare field is strongly preferred
• Proficient computer skills, Microsoft Office; working knowledge of billing software, electronic medical records (EMR) or hospital software systems is a plus

Physical Requirements:

• The team members are required to sit for an extended period, occasionally lift supplies/equipment, and move up to 25 pounds.
• Must travel for onsite training and attend client meetings as needed.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• What salary range do you expect from your next role?
• Are you available to work the following schedule: Tuesday-Saturday 8:30am-5:00pm?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• Spanish & English fluently (written and oral communication) (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: In person