Position Details

Position Information

Recruitment/Posting Title Patient Representative (multiple openings) Job Category Staff & Executive - Healthcare - Administrative Services Department UCHC-Ph-UCHC'S Admin Overview

University Correctional Health Care (UCHC), operating within Rutgers, The State University of New Jersey, is dedicated to excellence in providing physical, mental health, dental and sex offender treatment services to those involved in the criminal justice systems in New Jersey. UCHC operates with a total budget of $150 million and approximately 1,000 staff.

We are committed to being a leader in the delivery of effective, compassionate and accessible care informed by research within correctional environments.

We Care. We Teach. We Heal. We Improve.

Posting Summary

University Correctional Healthcare, operating within Rutgers, The State University of New Jersey, is seeking a Patient Representative, located in Trenton, NJ

Under immediate supervision of the Quality Improvement Specialist - Ombudsman, investigates and problem solves grievances raised by incarcerated persons, issues raised by family or friends of inmates, and issues raised by the New Jersey Department of Corrections or other officials of the State of New Jersey concerning matters related to medical, mental health, and/or dental treatment

Responsibilities include the following:

* As the Patient Representative, investigates and problem solves issues raised by inmates, family, friends and /or advocates concerning issues related to medical, and/or dental treatment at the facility.

* Finalizes investigation with a written report to be distributed according to policy and procedure.

* Maintains daily work logs that summarize activity for monthly and yearly reports.

* Provides follow-up on all grievances with merit to ensure problem resolution and propose systemic solutions to remedy problems.

* Develops monthly grievance reports as assigned by the Quality Improvement Specialist - Ombudsman

Position Status Full Time Hours Per Week 37.50 Daily Work Shift Day Work Arrangement

This position requires a full onsite work arrangement

FLSA Exempt Grade 18S Position Salary Annual Minimum Salary 50363.000 Annual Mid Range Salary 59994.000 Annual Maximum Salary 70704.000 Standard Hours 37.50 Union Description HPAE, Local 5094 Payroll Designation PeopleSoft Benefits

Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.

Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.

Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility ABP

Qualifications

Minimum Education and Experience Certifications/Licenses Required Knowledge, Skills, and Abilities

* Bachelor's Degree, preferably in behavioral or social sciences, plus a minimum of two (2) years of experience in a hospital or other institutional health care setting with direct patient contact.

* Valid Driver's License is required. Must possess own vehicle or alternative means of transportation from one site to another.

* Equivalent experience, education and/or training may be substituted for the educational requirements

Preferred Qualifications Equipment Utilized Physical Demands and Work Environment Special Conditions

Must be approved by the Department of Corrections (DOC) and adhere to all DOC requirements

Posting Details

Posting Number 23ST2831 Posting Open Date Special Instructions to Applicants Regional Campus Rutgers Biomedical and Health Sciences (RBHS) Home Location Campus Off Campus City Trenton State NJ Location Details

Central Administration Offices of University Correctional Healthcare, located in Trenton, NJ

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

Supplemental Questions

Required fields are indicated with an asterisk (*).

* * Do you have a Bachelor's Degree, preferably in a behavioral or social science?

* yes

* no

* * How many years of experience in a hospital or other institutional health care setting with direct patient contact?

(Open Ended Question)

* * Do you have a valid driver's license?

* Yes

* No

Applicant Documents

Required Documents

* Resume/CV

Optional Documents

* Cover Letter/Letter of Application