Required: Bilingual - fluent in English & Spanish

About us

Our work environment includes:

• Modern office setting
• Growth opportunities
• On-the-job training

Our company is currently seeking a Healthcare Customer Service Representative to join our team. The right candidate will be responsible for responding to patient account-related inquiries and managing data for accounts as needed. We are looking for a candidate who has extensive experience working in customer service, is detail oriented, and has office experience.

Responsibilities include, but are not limited to:

• Ability to manage heavy inbound and outbound call volumes in a timely manner to include account research, screen patients for Charity Care, follow-up, set-up payment plans, documentation of information received, identify customer needs; provide solutions or alternatives to resolve issue.
• Review the company host system to ensure all related accounts are updated and/or billed.
• Review patient accounts for either field referral, insurance eligibility or Charity Care referrals by understanding insurance guidelines.
• Monitor aging accounts daily to ensure they are worked in a timely and efficient manner.
• Review and note accounts accurately with possible Medicaid and/or insurance to update and forward for billing for potential revenue.
• Review accounts to ensure accuracy and quality work is delivered to the client based on their standards and expectations.
• Review accounts under self-pay status accordingly for insurance discovery by ensuring insurance has a paying program, meeting timely filing deadlines, and has covering diagnosis.
• Review and work queues to maximize opportunity for revenue and meet departmental targets and quantitative goals.
• Provide accurate and timely status update on all accounts.
• Provide customer service; calling patients and interact with insurance companies for insurance verification and/or claim status requests.
• Generate and review aged trial balance (ATB) reports and assigned it to Field Representative.
• Assist in client clean-up projects as required.
• Motivated liaison between the company, client and patients.
• Abides by HIPAA rules and regulations and complies with company policy.
• Accept ownership of assigned work, train new hires or team members; attend seminars, client meetings and team building functions to improve knowledge and performance levels.
• Follow up with company and/or client scripts to ensure uniformity.
• Perform other duties as assigned by management team.

Skills:

• High school diploma or GED
• Bilingual Spanish/English – Required
• Strong communication, including writing, speaking and active listening
• Great customer service skills, including interpersonal conversation, patience and empathy
• Good problem-solving and critical thinking skills
• Ability to answer a high volume of calls and/or emails daily
• Ability to Multi-Task and work in a fast-paced call center environment
• Confident with phone Inquiries
• Organization, time management and prioritization abilities
• Understanding of industry-specific policies, such as HIPAA regulations for health care is helpful
• Attention to detail and excellent quality
• Knowledge of revenue cycle processes including: health insurance verifications, billing, collections, cash posting functions and coding is a huge plus
• 1 years experience in Patient Financial Services or related healthcare field is strongly preferred
• Proficient computer skills, Microsoft Office; working knowledge of billing software, electronic medical records (EMR) or hospital software systems is a plus

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What salary range do you expect from your next role?

Education:

• High school or equivalent (Required)

Experience:

• Insurance Verification: 1 year (Preferred)
• Customer service: 1 year (Required)

Language:

• Spanish (writing, reading, and speaking) (Required)

Work Location: In person