Position Overview: Responsible for ensuring courteous and efficient client service at the hospital, including phone management, payment processing, and receptionist supervision. Also, serves as a receptionist when needed.

Essential Functions:

• Supervise receptionists, including hiring, evaluating, and enforcing policies.
• Schedule receptionists as per staffing needs and provide backup when necessary.
• Address client complaints, escalating issues to the Hospital Manager.
• Manage specialist scheduling and handle financial transactions.
• Process refunds, returns, credits, and payment plans.
• Generate billing statements, assist with collections, and prepare end-of-month reports.
• Serve as a backup to the Hospital Manager for building maintenance.
• Perform other assigned tasks by the Manager.

Qualifications:

• High School diploma or equivalent.
• Familiarity with veterinary terminology and protocols.
• Proficient in teamwork and customer service.
• Strong multitasking and organization skills.
• Experience with multi-line telephone systems.
• Attention to detail, excellent communication skills.
• Supervisory and staff scheduling abilities.
• Basic math skills for cash handling and accounting.
• Strong interpersonal skills.

The list of essential functions, as outlined in this job description, is intended to be representative of the tasks performed within this classification. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.