Position Purpose :

Takes guest’s order in a friendly and courteous manner and accepts payment from guests.

Placement in the Organization :

Reports to Assistant and General Manager.

Responsibilities / Duties / Activities :

• Follows company food handling and safety procedures.
• Counts cash before and after working register.
• Recognizes, greets, takes guest order, and uses suggestive and / or upselling for every order taken.
• Uses Micro’s system to enter orders, corrects mistakes; communicates to manager when void occurs or problem arises.
• Collects payment, gives guest correct changes.
• Gives guest receipt, points out beverage and salsa bar, thanks guest, and gives proper departing comment.
• Utilizes total guest satisfaction and pleasantly / quickly corrects mistakes and answers guest’s questions.
• Maintains correct flow of orders at drive-thru window
• Uses wireless or intercom communication system to communicate with guest (drive-thru).
• Works at a pace that enables the drive-thru team to meet or exceed company service time standards (drive-thru)
• Responsible for proper cash handling and any cash shortages and / or overages.
• Regularly assists expediter and / or service assistant.
• Assists in training new cashiers
• Periodically performs additional duties as assigned by direct supervisor.

Qualification Standards

• Must meet government regulation pertaining to health risk concerns about food handling.
• Must be able to communicate with guests.
• Must have basic math skills
• Must be able to observe an ensure product is prepared and presented to company standards.

Physical Requirements :

• Reaches, bends, stoops, scrubs, lifts, and wipes.
• Must have high level of mobility / flexibility.
• Must be able to work under heavy stress / pressure during peak times.
• Exposure to heat, steam, smoke, cold and odors.
• Requires continual standing and walking.

Last updated : 2024-05-13