South Novato Animal Hospital is seeking a caring and professional Veterinary Receptionist/Customer Service representative to join our team. We have been serving the community for over 30 years. We are a small (but growing!) team that takes great pride in the high quality of care we provide to our patients and clients. We are looking for an experienced veterinary technician/assistant with strong patient-care skills, who enjoys challenges and learning new things. We love team members that are passionate about high quality client and patient care. If you are a team player who is dependable, compassionate, enjoys a busy work environment and likes to grow, we want to meet you!

Position Overview: The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Essential Functions:

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications:

• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Knowledge of clerical procedures and ability to organize files and records
• Excellent customer service skills, providing courteous and prompt assistance
• Accurate cash handling and cashiering abilities
• Strong multitasking skills with attention to detail
• Flexibility in scheduling, including weekends and holidays
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds

Schedule:

• 10-hour shift
• Day shift
• Holidays
• Weekend availability