Overall Job Summary

This position is responsible for managing all operational and associate aspects of a specialty retail pet store. Responsibilities include driving outstanding sales results through effective sales techniques, building the team, building customer loyalty through world class customer service, and leading execution of company standards. This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.

Essential Duties and Responsibilities (Min 5%)

• Maintain regular and predictable attendance
• Work scheduled shifts and be able to work varied hours, days, nights, weekends as dictated by business needs
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures
• Take the initiative to support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise products or services
  • Make it Memorable
• Drive sales and profit through driving top line sales, creating and modeling behaviors to support a culture of selling, executing merchandising initiatives, expense control, profit/loss management, as well as protecting company assets and reducing shrink
• Work closely with mall management to participate in all marketing events, such as mailers, promotional booklets and flyers, banners, and signage throughout the mall
• Building the store team through hiring/staffing decisions, Team Member retention, managing the schedule and payroll management, Team Member training and development, succession planning, and Team Member performance reviews and counseling
• Ensure cash drawers and vault is reconciled accurately daily
• Lead execution of Petsense standards through store presentation standards/processes, inventory management, freight movement, pricing/promotional activities, loss prevention, procedural audit compliance, as well as planning and delegation of daily tasks
• This position is required to perform a combination of the following duties during the day. Although the mix may vary from one day to another, the business and staffing model makes it essential that every Store Manager be able to perform all the following duties accurately, efficiently, and safely on a regular basis and without advance notice:
  • Handle and resolve customer complaints/issues and ensure the customer has a positive shopping experience
  • Perform opening and closing procedures
  • Transport and make deposits to the bank
  • Operate cash register/computer
  • Supervise cash handling procedures

Required Qualifications

Experience: Minimum of two years retail leadership experience is required. Profit/Loss, scheduling, shrink control, payroll management, staffing, hiring, supervising, and counseling experience is preferred. Must be 18 years of age or older and possess a valid driver’s license.

Education: High School diploma or the equivalent is required. Regardless of education level, you must be able to read, write and count accurately.

Preferred knowledge, skills or abilities

• Ability to communicate effectively with customers and Team Members
• Ability to read, write, and count accurately
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict
• Time and stress management
• Basic computer skills and math aptitude
• Ability to perform and execute principal responsibilities of Team Members

Working Conditions

Physical Requirements

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.