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Are you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services provider and due to our continued growth we are looking for personable and reliable individuals to serve as Customer Care Agent. You will handle inbound and outbound customer service calls from an established customer base while answering questions and providing consultation on pricing, service plans and billing issues.
Our focus is on providing exceptional customer care first and foremost. You will be empowered to do what it takes to help each customer. We offer competitive compensation and benefits for full time roles, as well as overtime opportunities during the busy winter season. You may also find room for advancement with us. If this sounds like the kind of career move you have wanted to make and if you meet our qualifications, we want to talk with you!
Responsibilities:
As a Customer Care Agent , you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication and active listening skills to provide customers with exceptional service.
Specific duties include:
Requirements:
As a Customer Care Agent, you must be pleasant and professional with an engaging personality and possess the ability to function equally well both independently and in a team environment. You must be detail oriented and focused, with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal and active listening skills, along with the ability to interact effectively with both customers and coworkers.
Specific qualifications include:
Benefits:
As a Customer Care Agent, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are one of the main keys to our continued success, therefore, we are committed to your professional development and you may find opportunities for advancement to roles of greater responsibility within our organization.
Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:
Build a rewarding career with an industry leader!
Apply now!
We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.
The hourly pay rate is $20 per hour.
Full Time
Retail
$41k-51k (estimate)
04/15/2023
06/10/2024
petro.com
STAMFORD, CT
1,000 - 3,000
1903
RICHARD F AMBURY
$50M - $200M
Retail
The job skills required for Customer Care Agent include Customer Service, Billing, Customer Care, Written Communication, Troubleshooting, Dedication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Agent positions, which can be used as a reference in future career path planning. As a Customer Care Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Agent. You can explore the career advancement for a Customer Care Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Agent job description and responsibilities
The Customer Support Agent must be helpful, knowledgeable, and articulate when speaking to customers about the business’s product and services.
04/16/2022: Trenton, NJ
They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
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Maintaining a positive, empathetic, and professional attitude toward customers at all times.
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Keeping records of customer interactions, transactions, comments, and complaints.
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They can access customer requests from multiple communication channels through a unified database, automate repetitive tasks, and ensure deadlines are being adhered to.
02/28/2022: Lima, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Agent jobs
Responding promptly to customer inquiries.
01/30/2022: Mcallen, TX
Acknowledging and resolving customer complaints.
02/16/2022: Stockton, CA
Processing orders, forms, applications, and requests swiftly.
04/05/2022: Portsmouth, NH
Communicating and coordinating with colleagues as necessary.
03/25/2022: Fairbanks, AK
Managing a team of junior customer service representatives.
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Step 3: View the best colleges and universities for Customer Care Agent.