Join SADA as a Customer Success Manager
Your Mission
As a Customer Success Manager at SADA, you are a team leader who can align with our Google customer base at the executive level (CIOs, Dir of IT) to gain insights on the technology we sell while captivating audiences for renewals/upsells, hence a Unifier. The Customer Success Manager will need to keep a tight structure, define best practices, and interact/coordinate with Google Reps.
Primary Duties include the following:
Manage a specific book of business
Manage all Workspace renewal opportunity sales cycles
Execute onboarding procedures for new customers
Build customer loyalty through trusted advisor relationships
Build, maintain, and report on account health metrics, including success plans and spend projections
Connect customers with subject matter experts (SMEs) and training resources
Conduct regular business reviews that demonstrate partnership value
Drive adoption of Google Cloud Platform services
Transfer knowledge to Sales team for cross-sell and upsell
Assist SADA Sales team on upsell opportunities when needed
Travel onsite to meet customers and Google counterparts
Interact with Google Account Managers on all accounts
Define best practices/presentations/documentation for customers
Pathway to Success
#BeOneStepAhead: At SADA we are in the business of change. We are focused on leading-edge technology that is ever-evolving. We embrace change enthusiastically and encourage agility. This means that not only do our teams know that change is inevitable, but they embrace this change to continuously expand their skills, preparing for future customer needs.
Your success starts by positively impacting the direction of a fast-growing practice with vision and passion. You will be measured quarterly by the breadth, magnitude, and quality of your contributions, your ability to estimate accurately, your collaboration with your peers, and the consultative polish you bring to customer interactions.
Expectations
Customer Facing - You will interact with customers regularly, sometimes daily, other times weekly/bi-weekly. Common touch points occur when qualifying potential opportunities, at project kickoff, throughout the engagement as progress is communicated, and at project close. You can expect to interact with a range of customer stakeholders, including engineers, technical project managers, and executives.
Onboarding/Training -The first several weeks of onboarding are dedicated to learning and will encompass learning materials/assignments and compliance training, as well as meetings with relevant individuals. Details of the timeline are shared closer to the start date.
Required Qualifications
Bachelor's degree
5 years in a Customer Success or Account Management related role
Prior experience in the Technology industry
About SADA
Values: SADA stands for inclusion, fairness, and doing the right thing. From our very beginning, we've championed a diverse workplace where we support and learn from each other, amplifying the impact we make with our customers. We're proud that our teams are composed of contributors who represent a wide array of backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer. Our five core values are the foundation of everything we do:
Make Them Rave
Be Data Driven
Think One Step Ahead
Drive Purposeful Impact
Do The Right Thing
Work with the Best : SADA has been the largest Google Cloud partner in North America since 2016 and, for the sixth year in a row, has been named a Google Global Partner of the Year . This year, SADA was named a Google Cloud Global Partner of the year 2023. SADA has also been awarded Best Place to Work year after year by the Business Intelligence Group and Inc. Magazine, and was recognized as a Niche Player in the 2023 Gartner Magic Quadrant for Public Cloud IT Transformation Services.
Benefits : Unlimited PTO, paid parental leave, competitive and attractive compensation, performance-based bonuses, paid holidays, generous medical, dental, vision plans, life, short and long-term disability insurance, 401K/RRSP with match, as well as Google-certified training programs and a professional development stipend.
Business Performance: SADA has been named to the INC 5000 Fastest-Growing Private Companies list for the last 10 years in a row, garnering Honoree status. CRN has also named SADA on the Top 500 Global Solutions Providers list for the past 5 years. The overall culture continues to evolve with engineering at its core: 3200 projects completed, 4000 customers served, 10K workloads, and 30M users migrated to the cloud.
To request reasonable accommodation to participate in the job application or interview process, contact careers@sada.com. SADA complies with federal and state/provincial disability laws and makes reasonable accommodations for applicants and candidates with disabilities.
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